Service Technician

Location: Jacksonville, FL, USA | Company: Haverty Furniture Companies, Inc

About the role

Furniture Repair and Refinish Technicians visit customers’ homes to repair and refinish furniture, upholstery, cabinets, leather, and other merchandise. The role includes evaluating repairs, creating on-site reports with photos, maintaining the service van and tools, and representing Havertys professionally in customers’ homes. The company provides 3 weeks of paid hands-on training and a company repair van.

Pay

• $20 – $30 per hour, based on experience
• Daily Pay program available — flexibility to draw pay between pay cycles

Schedule

• Tuesday – Saturday
• 8-hour days

Responsibilities

• Visit customers’ homes and repair merchandise (furniture, upholstery, cabinets, leather, etc.) using methods and materials such as burn-in soft fill, Bondo, dry powders for color, aerosol lacquers, shading lacquers, buffing fine scratches, and gluing/clamping components
• Drive company-provided technician van to customer homes; return van to store after shift
• Evaluate furniture repairs and actions needed to satisfy customers
• Represent Havertys Furniture professionally while visiting customers’ homes and inspecting their furniture
• Inspect, repair furniture, and help resolve customers’ furniture-related issues
• Create accurate on-site home reports with photos and description of damaged merchandise for the Customer Service team
• Inspect and keep the service van and tools in good condition

Benefits

• Paid comprehensive training (3 weeks hands-on)
• 401(k) program with company match of 4%
• Generous benefits package with premier medical, dental, and vision partners
• Paid time off including vacation, sick time, personal days, and company holidays
• Ability to advance within the company
• Opportunities to give back to the community
• Substantial associate discount on quality merchandise
• Team Member Referral bonus program
• Educational financial assistance
• Complimentary health and wellness program
• Company-provided repair van
• Havertys-provided uniforms

Qualifications

• Must be 21 years or older
• Valid driver’s license with a clean driving record (minimal moving violations)
• Ability to achieve DOT certification (company paid)
• High school graduate or GED; technical school graduates preferred
• Proven ability to work with hands, build and repair with demonstrated mechanical aptitude
• Must successfully complete a physical assessment
• Effective communication skills (speech, hearing, customer service)
• Must pass background check and drug screen including THC testing

Work Environment

• Work from service truck and visit customers’ homes, Tuesday – Saturday, 8-hour days
• Must wear Havertys-provided uniforms; steel-toed work boots/shoes required; safety gear when applicable
• Return service vehicle to the store each night

Physical Demands

• Must successfully complete a physical assessment
• Able to move up to 90 pounds, including lifting, carrying, pushing, and pulling furniture
• Role involves driving, going in and out of customers’ homes, and properly handling materials
• Reasonable accommodation may be considered to enable individuals with disabilities to perform essential functions