Service Technician

About the Role

A Service Technician performs mid-level and advanced diagnostics, maintenance, and repairs on farm equipment to ensure customer satisfaction. This role requires advanced knowledge and experience, contributing to H&R Agri-Power’s mission of providing quality products and service at a fair price.

This position earns an hourly wage based on experience and knowledge, with quarterly incentive bonuses tied to job performance and output.

Responsibilities

• Inspect and identify mechanical defects on farm equipment.
• Determine appropriate vendor, navigate databases to retrieve technical manuals, schematics, and procedures to assess repair needs.
• Analyze and comprehend technical manuals, schematics, drawings, procedures, and government regulations.
• Repair and/or replace components of diesel engines, hydraulics, AC systems, electrical and suspension systems, drive trains, steering, material handling, and operator comfort systems.
• Perform mid-level and advanced repairs to ensure equipment is fully operational and customer needs are met.
• Verify accuracy and quality of work upon completion.
• Perform periodic maintenance, including lubrication, fluid checks, and part replacements to maintain optimal equipment condition.
• Keep customers updated on pricing, unforeseen repairs, and time frames.
• Operate power tools, hand tools, welders, forklifts, heavy machinery, cranes, and other equipment safely and in compliance with company and government regulations.
• Complete work tickets in a timely manner with minimal supervision.
• Document repairs, maintenance, and parts used per company standards.
• Communicate with the Service Manager and Parts department to order or retrieve necessary parts.
• Maintain a clean and safe work area.
• Adhere to company and government safety standards at all times.
• Complete assigned training by vendor deadlines.
• Maintain up-to-date knowledge of H&R Agri-Power’s equipment and industry advancements.
• Perform additional duties as assigned by Service, Parts, or Store Management.
• Foster a positive, professional, and safe work environment through teamwork and commitment to excellence.

Requirements

• High School diploma or equivalent.
• Experience navigating a computer.
• 3+ years of experience as a Diesel/Heavy Equipment Technician.
• Heavy Equipment or Diesel Technician degree preferred but not required.
• Agriculture experience preferred but not required.

Qualifications

• Willingness to teach and mentor others.
• Strong time management and self-motivation.
• Ability to work effectively in a team setting.
• Strong problem-solving skills using logic and critical thinking.
• Clear written and verbal communication with coworkers and customers.
• Advanced mechanical knowledge.
• Must be 21 years or older with a valid driver’s license and a clean driving record.

Physical Requirements

• Ability to move around the dealership building and grounds without assistance.
• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, or climb.
• Ability to climb in, out of, and under large farm equipment.
• Ability to operate equipment safely and properly.
• Ability to lift 10 pounds regularly, up to 25 pounds frequently, and occasionally lift 80 pounds.
• Visual acuity to inspect small cracks, holes, and parts.
• Ability to work in non-climate-controlled environments or outdoors in inclement weather.

Pay

Hourly wage based on experience and knowledge, with quarterly incentive bonuses tied to job performance and output.