SERVICE TECHNICIAN

About the role

This position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer sites and within the company facility. The incumbent works as a member of a team, assists team members as required, and makes recommendations to supervisors on process improvements to ensure customer satisfaction. This is a Safety Sensitive position.

Responsibilities

• Performs troubleshooting and problem solving of CNC Machine Tools.
• Performs high-quality, efficient, and timely machine/tooling installation as assigned.
• Performs high-quality, efficient, and timely repair and preventative maintenance as assigned.
• Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Trains and instructs customers and internal team members on proper installation, service, and repair procedures for current and new equipment/machines and processes.
• Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair. Reporting is required the same day, and at maximum within 24 hours.
• Consults with other team members, internal departments, and/or external vendors to resolve issues related to installation and service/repair.
• Continuously reviews current processes and searches for improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures.
• Communicates as needed with customers, including notification of arrival, progress updates, and checking out upon leaving the customer site.
• Progressively develops skills through further education, seminars, company training, and other external resources such as reading material.
• Responsible for the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports, and/or performs other job functions within the department or other work areas within scope and ability.

Requirements

• Associate’s Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products.
• Minimum 2 years of experience in the troubleshooting, installation, and repair of Machine Tool Products.
• A valid Driver’s License, a good driving record, and the ability to legally operate a company Service vehicle or personal vehicle for company business.
• Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives, and suppliers.
• Demonstrated self-starter with effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to use PC and job-related software/programs for programming, documentation, and record keeping.

Qualifications

• Physical demands: continuous bending, stooping, standing, climbing, step stool climbing, lifting up to 50 lbs, lifting greater than 50 lbs with assistance, pushing, and pulling.
• Willing to work flexible hours, including weekends and evening hours as required by the customer.
• Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a valid Passport.
• Ability to obtain a major credit card (e.g., American Express, Visa, or MasterCard) based on personal credit history to utilize for business expenses and occasional travel requirements.

Working Conditions

• Work uniforms are company provided.
• Manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles.
• Hands-on work with machine tool equipment.
• LCD viewing and key entry.
• Internal/external customer communications with vendor and supplier contact.
• Employee requirement to utilize company and customer safety guidelines and procedures.

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave