Service Technician

Position Summary

Essential Responsibilities

• Performs troubleshooting and problem solving of CNC Machine Tools.
• Performs high quality, efficient and timely machine/tooling installation as assigned.
• Performs high quality, efficient and timely repair and preventative maintenance as assigned.
• Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes.
• Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair.
• Reports is required same day, and at the maximum within 24 hours.
• Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
• Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures.
• Communicates as needed to our customers including notification of arrival, progress updates, and checking out upon leaving the customer site.

Qualifications

• Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products.
• Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products.
• A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business (you may be required to drive your personal vehicle for business until a company vehicle is assigned).
• Good interpersonal communication skills.
• Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
• Demonstrated self-starter and effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to use PC and job-related software/programs for programming, documentation/record keeping.

Physical Demands

• Continuous bending, stooping, standing, climbing, step stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling.

Working Conditions

• Manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles.
• Hands on work with machine tool equipment.
• LCD viewing and key entry.
• Internal/external customer communications with vendor and supplier contact.
• Employee requirement to utilize Gosiger and customer safety guidelines and procedures.

Perks And Benefits

• Medical, Dental, and Vision Insurance.
• Short- and Long-Term Disability.
• Paid time off and holiday pay.
• 401K plan with company match.
• Maternity and Paternity leave.

Salary Range

$33-$40/hr