Service Technician

Position Overview

The Maintenance Technician supports the Service Manager and Assistant Service Manager in maintaining the physical integrity of the community. This role is responsible for performing a wide range of maintenance tasks including preventative, corrective, emergency, and cosmetic repairs while ensuring apartment homes and community spaces meet company standards and resident expectations. Success in this role requires a strong commitment to service, safety, and quality, while consistently demonstrating Ginkgo's core values through daily interactions and decision-making.

Responsibilities

• Perform routine, preventative, and emergency maintenance in accordance with company policies and industry standards, acting with purpose to ensure quality and efficiency
• Complete service requests promptly and professionally, putting residents first and delivering an exceptional customer experience
• Prepare vacant apartment homes for new residents by completing inspections and all necessary make-ready repairs in a timely manner
• Diagnose and repair HVAC, plumbing, electrical, appliance, and general building systems
• Coordinate and monitor work performed by third-party vendors and contractors to ensure quality, safety, and alignment with company standards
• Maintain a clean, organized, and safe maintenance shop, while supporting sustainable practices such as proper material usage and waste reduction
• Conduct regular inspections of community buildings, grounds, and systems to proactively identify maintenance needs and safety concerns
• Ensure compliance with all safety standards, building codes, and company policies
• Respond to after-hours emergency calls as part of a rotating on-call schedule
• Collaborate with team members to cultivate a positive work environment and elevate team performance
• Continuously seek opportunities for learning, improvement, and professional growth

Requirements

• Minimum of 2 years of maintenance experience, preferably in multifamily or residential property management
• HVAC certification preferred or ability to obtain
• CPO (Certified Pool Operator) certification or ability to obtain
• Strong working knowledge of general maintenance (HVAC, plumbing, electrical, appliances)
• Excellent customer service and communication skills with a "people first" mindset
• Ability to multitask, prioritize, and work independently while acting with accountability and purpose
• Basic computer proficiency (work orders, property management systems)
• Valid driver's license
• Availability for rotating weekends and on-call emergency maintenance

Physical Requirements

• Lifting & Carrying: Ability to regularly lift and carry up to 50 pounds; team assistance or mechanical support may be required for heavier items (50–100+ pounds)
• Mobility & Stamina: Ability to stand, walk, bend, stoop, kneel, and crawl for extended periods throughout the workday
• Agility & Positioning: Ability to work in confined or awkward spaces, including crawlspaces, under equipment, or in kneeling or crouched positions
• Climbing: Ability to safely climb ladders and stairs, including accessing rooftops and elevated areas for maintenance tasks (e.g., HVAC systems)
• Manual Dexterity: Frequent use of hands and fingers to operate tools, equipment, and controls with precision
• Environmental Conditions: Ability to work in a variety of environments, including exposure to heat, cold, noise, humidity, dust, and chemicals
• Strength & Endurance: Ability to push, pull, and maneuver equipment, materials, and tools as required for maintenance tasks
• Vision & Hearing: Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes
• On-Call Availability: Ability to provide 24-hour emergency maintenance support on a rotating, on-call schedule
• Travel: Ability to operate a motor vehicle and travel between properties or locations as needed

Benefits

• Competitive pay with performance incentives
• Comprehensive benefits: Medical, Dental, Vision AND company paid coverage
• Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
• 401(k) with match, stock options, and professional growth opportunities
• Supportive, dynamic work environment with housing perks and parental leave