Service Technician

About the Role

A Service Technician – Journeyman at Gemba Automotive is a skilled professional responsible for advanced diagnostics, repairs, and ensuring vehicles are safe and reliable. This role combines technical expertise, problem-solving, and teamwork to deliver high-quality service and exceptional customer satisfaction. Success in this role comes from precision, efficiency, and a commitment to continuous learning.

Responsibilities

• Conduct thorough vehicle inspections using the Digital Vehicle Inspection (DVI) system to identify issues or maintenance needs. Record findings clearly and share with the service advisor for customer review.
• Perform routine maintenance services such as oil changes, tire rotations, brake adjustments, and fluid checks, following shop standards and manufacturer guidelines.
• Replace vehicle components, including brakes, tires, batteries, and other parts, ensuring precision and adherence to quality standards.
• Diagnose and repair complex issues related to engines, transmissions, electrical systems, and other critical components using advanced diagnostic tools.
• Troubleshoot and resolve root causes of vehicle issues, collaborating with team members to ensure vehicles meet safety and quality standards.
• Document all work performed, including diagnostics, repairs, parts used, and recommendations for future maintenance, in repair orders.
• Maintain tools, shop equipment, and workspace by cleaning, organizing, and performing routine maintenance to ensure a safe and efficient environment.
• Stay current with industry knowledge through ASE certifications and ongoing training, applying new skills to improve service quality.
• Work alongside other technicians and the shop foreman to assist with complex repairs and participate in mentorship and on-the-job training.

Requirements

• Perform advanced diagnostics and customer-authorized repairs with precision to ensure vehicles are serviced correctly and efficiently.
• Conduct thorough inspections and document findings clearly to support outstanding customer care.
• Complete repairs and maintenance tasks on time, minimizing delays for customers.
• Maintain tools and equipment in excellent condition to ensure a productive and safe work environment.
• Demonstrate consistent growth in skills and knowledge through active participation in training and certifications.
• Contribute to customer satisfaction by ensuring vehicles are repaired properly and on time.

A Service Technician – Journeyman at Gemba Automotive is a key member of a team committed to excellence, learning, and delivering top-quality service.