Service Technician

Responsibilities

• Performs on-site start-up assistance, overhauls/repairs, maintenance and troubleshooting.
• Obtains first-hand information when troubles exist. Responsible for implementing corrective steps.
• Provides professional troubleshooting and technical support. Executes assignments with guidance from experienced service persons.
• Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times.
• Completes work order forms and other job-related paperwork on a daily basis.
• Reports equipment troubles. Enters such feedback into company databases.
• Presents training programs to channel partners and customers.
• Performs other related duties as assigned by management.

Skills

• Strong problem-solving and process analysis skills.
• Good judgment with the ability to make timely and sound decisions.
• Self-motivated, resourceful, and adaptable; able to work independently while contributing effectively within a team environment.
• Strong customer-centric attitude with a focus on delivering high-quality service.
• Broad understanding of safety, health, and environmental rules, regulations, policies, and procedures.
• Willingness to travel extensively (up to 75%) and work outside of standard business hours when necessary (with appropriate notice).
• Working knowledge of Microsoft Office 365 applications.
• Experience with ERP systems (preferred).
• Strong verbal and written communication skills, including the ability to actively listen and convey technical information clearly and effectively.