Service Technician

We need to produce HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Summary (could be About the role). Duties and Responsibilities (Responsibilities). Qualifications (Qualifications). Also there is a list of competencies (skills). There's no explicit Benefits, Pay, Schedule. So we should not include those sections. Also there is "Physical Demands and Work Environment" but not requested heading; we could maybe include under Requirements? But instructions: only use those headings; we can omit if not present. We need to preserve all substantive info; we can include physical demands under maybe Requirements or Skills? But better to include as part of Requirements? The instruction: Use headings only for those categories; we can put content under appropriate headings. For physical demands, maybe under Requirements? But it's not exactly qualifications. Could be under Requirements (like job requirements). However we have a Qualifications heading already for education/licenses etc. Physical demands could be under Requirements (maybe as a separate subsection). But we must not invent headings not listed. We could include physical demands under Requirements as a

or

. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we could also use other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should map content to those. Thus: - About the role: summary paragraph. - Responsibilities: duties and responsibilities list. - Requirements: maybe includes physical demands and work environment? Could also include supervisory responsibilities (none). But we can include physical demands under Requirements. - Qualifications: education, certificates, licenses, computer skills, other skills. - Skills: competencies list. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO etc. The competencies list includes many items that are generic but they are part of posting; we should keep them as they are substantive? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we keep the competencies list. We need to format lists with

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  . We need to ensure we don't include sections with filler like "commensurate with experience". Not present. We need to output only HTML fragment. Let's craft:

  About the role

  This position is responsible for diagnosing, maintaining, and repairing customer vehicles.

  Responsibilities

  • Performs maintenance and repair on customer vehicles.
  • Identifies problems with vehicles using diagnostic equipment.
  • Explains automotive repairs and issues and provides great customer service.
  • Plans repair procedures using charts, manuals and experience.
  • Tests the functionality of parts and systems.
  • Performs basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
  • Repairs and replaces brake pads, wheel bearings, sensors and other parts.
  • Performs routine maintenance and general mechanic work on vehicles.
  • Prepares to get additional certification as needed.
  • Learns with hands-on training.
  • Helps keep repair shop clean and organized.
  • Keeps a professional appearance.
  • Performs other related duties as assigned by management.

  Requirements

  Physical demands and work environment:

  • Continually required to stand.
  • Continually required to walk.
  • Occasionally required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl.
  • Frequently required to talk or hear.
  • Occasionally required to taste or smell.
  • Occasionally exposed to wet and/or humid conditions (non-weather).
  • Continually works near moving mechanical parts.
  • Occasionally works in high, precarious places.
  • Continually works around fumes, airborne particles, or toxic chemicals.
  • Occasionally exposed to outside weather conditions.
  • Frequently exposed to extreme heat or cold (non-weather).
  • Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
  • While performing the duties of this job, the noise level in the work environment is usually loud.
  • The employee must frequently lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include: close vision.

  Qualifications

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
  • Valid Driver’s License.
  • ASE Certifications.
  • Computer skills required: Reynolds and Reynolds DMS, Google Workplace (GMAIL, Docs, Sheets, Drive, Meet).
  • Automotive and engine repair experience or auto mechanic training required.
  • Ability to maintain a professional appearance and provide friendly customer service.
  • Must read, interpret and transcribe data in order to maintain accurate records.
  • Perform routine maintenance and other tasks in a fast-paced environment.
  • Commitment to excellence and high standards.
  • Excellent written and oral communication skills.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Acute attention to detail.

  Skills

  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Ad