Service Technician

About the role

Department: Service. Reports to: Service Manager or Service Location Manager. Supervises: None.

Purpose: Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer‑owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman or senior technicians.

Responsibilities

• Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
• Participates in Service EDUCATE Training programs required for the development of skills and knowledge.
• Maintains current knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports and forms required in conjunction with work assignments.
• Accounts for all time on a time card and for all material used in performing assigned duties.

Qualifications

• 1+ years of experience performing service repairs.
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to use Service Advisor and basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Proficient oral and written communication skills.
• Ability to lift at least 75 lb repeatedly.
• Basic Service Technician certification preferred.
• High School Diploma or equivalent experience required; Associate’s degree preferred.
• Valid driver’s license is required.
• Forklift license preferred.