Service Technician

Responsibilities

• Build & maintain customer relationships and provide unparalleled service and technical support.
• Perform calibration, maintenance, repairs, and installations on a wide range of audiology equipment.
• Calibrate the field test equipment received at the regional office; schedule return to customer when completed.
• Maintain accurate records.
• Keep product knowledge current, attending all required training.
• Collaborate with office administration team to ensure scheduling of equipment calibrations meets the required deadlines and certification requirements.
• Maintain accurate records of customer contact and equipment.
• Limited travel to customers’ locations, works independently with minimal supervision.
• All other duties as assigned.

Qualifications

• Attentive to details working with concurrent tasks & frequent interruptions.
• Effective verbal & written communication with professional appearance.
• Dependable, punctual, and reliable; Able to work under pressure to meet deadlines.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite.

Requirements

• High school diploma or equivalent required.
• Two-year technical or Engineering degree or at least two years related experience required.
• Knowledge of Microsoft office, experience with database management systems.
• Must have a valid driver’s license and be able to maintain a clear driving record.

Benefits

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care and/or Dependent Care
• Pet Insurance
• Commuter accounts
• Employee Perks (tech discount)

Pay

$50,000-$60,000 annual salary

Schedule

Full-time