Service Technician

About This Opportunity

Location: Houston, TX
Position type: Full-time
Schedule: This job requires a flexible schedule with varied work hours that may include weekends. Must be available for after-hours emergencies and on-call rotation.

What We Are Looking For

• HVAC certification preferred
• Skilled in electrical, plumbing, appliance, painting, plaster/drywall, and lock repairs
• Able to complete apartment turns within five (5) days
• Experience with turnovers in both new and older buildings
• Must provide own basic tools
• Strong problem-solving and decision-making abilities
• Clear, professional communication with residents, vendors, and teammates
• Familiar with property management operations and basic budgeting principles (preferred)
• Valid driver's license, clean driving record, and reliable transportation for daily assignments and on-call rotation
• Able to lift and carry up to 50 lbs independently
• Capable of climbing ladders and accessing roofs, crawl spaces, and attics as needed
• Able to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working indoors and outdoors in varying weather conditions
• Consistent, dependable attendance required

What You Will Do

• Provide exceptional service to residents, exceeding expectations
• Address resident maintenance and service requests promptly
• Identify and resolve hazardous property conditions
• Prepare vacant apartments for move-in within 5 days, including repairs and replacements
• Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs
• Maintain grounds and ensure cleanliness
• Respond to emergency calls when on-call
• Implement cost-saving initiatives and manage budgets effectively
• Respond to resident requests within 24 hours
• Manage the service team's hours, focus, and on-call schedule
• Provide mentorship and coaching to team members
• Maintain a well-stocked maintenance shop without unnecessary spending
• Streamline purchasing processes for cost-effective acquisitions
• Perform technician and groundskeeper duties as needed
• Efficiently schedule vacancies for 5-day turns
• Assign service requests for a 24-hour turnaround
• Manage security deposit dispositions and attend meetings as required

Benefits And Perks

• PTO
• Health/dental/vision/life insurance
• 401(k) matching
• Learning/educational incentives
• Volunteer Time Off
• Well-being programs
• Company events
• Self-improvement/productivity tools
• The incredible feeling of making a difference