Service Technician

About the role

Join us at Living Fully Sevierville as a Service Technician, where you'll play a vital role in delivering exceptional service to our residents. You'll maintain the property's curb appeal, handle maintenance needs, and provide after-hour emergency services.

Responsibilities

Your responsibilities include ensuring the property is well-kept, completing service requests promptly, and delivering outstanding customer service. As a Service Technician, you will:

• Provide exceptional service to residents, exceeding expectations and ensuring satisfaction.
• Address resident maintenance and service requests promptly and efficiently.
• Identify and resolve hazardous property conditions, ensuring the safety of residents and staff.
• Prepare vacant apartments for move-in within five days, including repairs and replacements as needed.
• Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs, with a focus on quality and efficiency.
• Maintain grounds and ensure cleanliness, enhancing the overall appearance of the property.
• Respond to emergency calls when on-call, providing timely assistance and support.
• Implement cost-saving initiatives and manage budgets effectively, maximizing resources and minimizing expenses.
• Respond to resident requests within 24 hours, demonstrating responsiveness and professionalism.
• Maintain a well-stocked maintenance shop without unnecessary spending, optimizing inventory management.
• Perform technician and groundskeeper duties as needed, supporting the team in achieving maintenance goals.
• Efficiently schedule vacancies for 5-day turns, coordinating with other team members to meet deadlines.
• Assign service requests for a 24-hour turnaround, prioritizing tasks based on urgency and importance.

Requirements

The ideal candidate will have:

• HVAC certification (required)
• Proven experience in general maintenance and repairs, including HVAC, plumbing, electrical, appliance, drywall, painting, and lock replacement.
• Ability to complete apartment turnovers within 5 days, ensuring units are move-in ready.
• Skilled in diagnosing and resolving maintenance issues efficiently and effectively.
• Familiarity with older and newer apartment buildings and their unique maintenance needs.
• Strong problem-solving and communication skills, with professionalism in interactions with residents, vendors, and team members.
• Valid driver’s license, clean driving record, and reliable vehicle required for daily assignments and on-call rotation.
• Ability to lift up to 50 lbs, climb ladders, and work both indoors and outdoors in varying weather conditions.
• Knowledge of budgeting, cost control, and basic property management operations is a plus.

Company Culture and Mission

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. We uphold a culture of excellence, growth, and purpose, and are driven by a mission to lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Benefits

We offer a range of benefits, including PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, and the incredible feeling of making a difference.

Schedule

This job requires a flexible schedule with varied work hours that may include weekends; however, your typical schedule will be Monday-Friday, 8:30-5:30 pm.