Service Technician

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. A Service Technician is a self‑starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on‑site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities
• Build positive relationship with customers

Requirements

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills; must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve problems and generate new concepts or ideas
• Ability to work flexible shifts and adapt to changing work schedules
• Familiarity with mobile tools and applications

Benefits

• Competitive Salary + bonus
• 401(k) / Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays