Service Technician

About the role

First Choice Coffee Services is seeking a Service Technician to join our growing team. We're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

What You'll Be Doing

• Perform scheduled and unscheduled service activities on coffee brewing equipment, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations
• Instruct customers on the proper use of coffee equipment, respond to inquiries from customers about coffee equipment, and communicate customer inquiries to appropriate First Choice staff
• Complete all service calls and related paperwork in an accurate and timely manner
• Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis
• Refurbish and repair coffee equipment for use at customer sites
• Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures
• Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver's license
• Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed
• Maintain and clean the service area
• Receive, organize, and maintain parts for equipment

Requirements

• High school diploma or equivalent
• Valid driver's license
• Past experience is a plus

Benefits

• Starting hourly rate of $20.00-$24.00
• Monthly bonus opportunities
• 401(k) and company matching
• Medical, dental and vision insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays