Service Technician

About the role

Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

Responsibilities

• Balance daily work load, answering and prioritizing calls and tickets
• Install, support and troubleshoot software and hardware issues remotely
• Gather technical information for Engineer or on-site escalations
• Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
• Perform on-site dispatches at client sites when necessary
• Maintain client accounts with special attention to security on all data and voice systems
• Exceed customer expectations of service and know-how on a daily basis
• Maintain internal knowledgebase and ticketing information on an ongoing basis
• Perform routine maintenance updates
• Box up and ship hardware to clients as requested
• Build PCs
• Put server hardware together
• Build virtual windows servers
• Other duties as assigned

Minimum Qualifications

• Education: MCSA or two-year college degree in Information Technology; or equivalent experience
• The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration

Experience

• Two years related experience with helpdesk/desktop support in a professional environment
• Call center or client-facing experience

Preferred Requirements

• Strong PC Operating System, hardware, and networking fundamentals
• Active Directory: managing user accounts, security groups, and permissions
• LAN Fundamentals: file servers, file and folder permissions, print servers
• ISP Flow/Outage Fundamentals
• Spam Filtering Fundamentals
• Data Backup and Restore Fundamentals
• Security: identifying and resolving malicious software issues
• Strong interpersonal skills required to effectively communicate with users and vendors
• Willingness to work as part of a team to deliver quality service to our clients
• Strong work ethic
• Time management and task prioritization skills

Benefits

• Highly competitive pay based on experience
• Great opportunities for career advancement
• Cyber Advisors fully pays Medical and Dental plan for employee
• 401k with employer matching
• Disability and Life Insurance
• Bonuses eligible
• Vacation and paid time off
• Working with dynamic clients and the latest coolest technology

Must be able to pass a criminal background check and drug screen.