Service Technician

About the Role

Crane Payment Innovations (CPI) makes the technology that powers everyday payment devices—from self-checkout machines and casino slots to vending machines and parking meters. We enable over 4 billion transactions weekly across 143 currencies worldwide. As a Field Service Technician I, you’ll service, repair, upgrade, and maintain electromechanical equipment (coin/currency systems, ATMs, software, and office products) at client sites in the Tampa/Lakewood/Sarasota area. This role involves close coordination with branch sales and service teams to ensure client satisfaction.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Work with branch employees to meet client needs and address service requests within contract response times.
• Cover extended hours and ‘On-Call’ duty where applicable.
• Maintain a balanced vehicle stock parts inventory and ensure upkeep of company-issued vehicle, tools, and assets (tablet, mobile phone).
• Perform all other duties as required.

Requirements

• 1+ years of experience in a Technical/Field Service role or similar technical profession.
• Impeccable integrity and ability to gain access to highly secured environments (occupational licenses may be required).
• Strong electromechanical aptitude and proficiency in iOS, MS Office, and Windows OS.
• Excellent verbal/written communication skills with a customer-first attitude.
• Ability to work independently, set goals, and meet deadlines without constant coaching.
• Team player with strong attention to detail and problem-solving skills.

Physical Requirements

• Available for periodic travel to Mt. Prospect, IL, for training.
• Able to lift, push, or carry a minimum of 50 pounds (e.g., money-counting machines).
• Kneeling, bending, twisting, lifting, and squatting up to 60% of the time to service equipment.
• Hand and wrist dexterity for using tools and handling parts.
• Standing for long periods (up to 75% of the time) and desk/phone work (10%).

Key Attributes for Success

• High energy and ability to manage multifaceted projects alongside daily tasks.
• Strong influencing, analytical, and problem-solving skills in a fast-paced environment.
• Results-driven with sound judgment and ability to balance business priorities.
• Excellent communication skills (verbal and written).

Benefits

• Competitive salary: $25.00–$25.50/hour.
• Technician Incentive Compensation Plan (paid quarterly).
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick leave.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Community involvement opportunities.

About CPI

CPI is a global leader in payment technology, powering over 10 million devices worldwide. Headquartered in Malvern, PA, we employ over 2,000 associates across 7 manufacturing sites, 12 corporate offices, and a national field service organization. CPI is part of Crane NXT, a premier industrial technology company specializing in secure, proprietary solutions for authentication and detection.