Service Technician

About the role

Crane Payment Innovations (CPI) makes the technology that powers everyday transactions—from self-checkout kiosks and casino slot machines to vending machines and parking meters. We enable over 4 billion transactions weekly across 143 currencies worldwide. As a Field Service Technician I, you’ll service, repair, upgrade, and maintain electromechanical equipment, including coin and currency devices, ATMs, and specialized office products, at client sites in the Tampa/Lakewood/Sarasota area.

Responsibilities

• Service, upgrade, and perform preventative maintenance on company electromechanical equipment.
• Travel daily to client sites (90% local, 10% overnight as needed), including long drives depending on territory.
• Coordinate with branch employees to meet client needs and address service requests within contract response times.
• Cover extended hours and ‘On-Call’ duty where applicable.
• Maintain a balanced vehicle stock parts inventory and ensure the cleanliness and upkeep of the company-issued vehicle.
• Safeguard company assets, including tablet computers and mobile phones.
• Perform all other assigned duties.

Requirements

• 1+ years of experience in a technical or field service position or similar role.
• Impeccable integrity and ability to gain access to highly secured environments (occupational licenses may be required).
• Strong electromechanical aptitude.
• Excellent verbal and written communication skills with a customer-first attitude.
• Personable, approachable, and able to work collaboratively at all levels.
• Strong attention to detail, with the ability to prioritize and proof your own work.
• Proficiency in iOS, MS Office applications, and Windows OS.
• Ability to work independently, set and track goals, and meet project deadlines proactively.

Physical Requirements

• Available for periodic travel to the corporate office in Mt. Prospect, IL, for training.
• Able to lift, push, or carry a minimum of 50 pounds (e.g., large money-counting machines and parts).
• Kneeling, bending, twisting, lifting, and squatting up to 60% of the time to service equipment.
• Hand and wrist dexterity for tasks like turning screwdrivers and placing parts.
• Phone or desk work (10% of the time) for computer tasks, bench repairs, parts stocking, and scheduling.
• Ability to stand for long periods (up to 75% of the time) while servicing equipment.

Key Attributes for Success

• High energy and comfort managing multifaceted projects alongside daily tasks.
• Strong influencing, analytical, and problem-solving skills with the ability to multitask in a fast-paced environment.
• Ability to establish credibility, make decisive decisions, and align with organizational priorities.
• Results- and people-oriented with sound judgment and the ability to balance business considerations.
• Team player capable of working in a matrix organization.
• Excellent verbal and written communication skills.

Benefits

• Competitive salaries: $25.00–$25.50 per hour.
• Technician Incentive Compensation Plan (paid quarterly).
• Company-provided vehicle, uniform, tools, and training.
• Paid time off and sick time.
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Life insurance and disability benefits.
• 401K with company contribution.
• Opportunities for community involvement.

CPI is part of Crane NXT, a premier industrial technology company with approximately 4,000 employees and global operations.