Service Technician

About the Company

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

About the Role

As a Service Technician, you will be responsible for troubleshooting, testing, repairing, and maintaining brewing and serving equipment in a workshop setting. You play a critical role in ensuring our customers enjoy quality coffee products by keeping equipment clean, functional, and reliable.

Department: Supply Chain
Reports To: Café Equipment Supervisor
Travel Required: Little to no travel
Work Type: On-site

Responsibilities

• Prioritize and schedule repairs of brewing equipment to meet operational demands
• Inspect used parts to assess wear and dimensional changes
• Observe and listen to mechanical devices in operation to diagnose issues
• Dismantle equipment to access and remove defective components
• Examine parts for defects, such as changes in form or texture
• Adjust and calibrate functional components and control instruments
• Repair or replace faulty parts, install new structural or functional components
• Lubricate and clean mechanical parts to ensure smooth operation
• Conduct performance tests to verify repairs and ensure equipment functionality
• Manage and maintain accurate inventory of all repair parts
• May be asked to perform additional duties as necessary

Requirements

• High school diploma or equivalent required. A passing score on an aptitude test may be accepted in lieu of a diploma
• Minimum of 2 years of experience in electrical or small appliance repair; HVAC experience is a plus
• Familiarity with electrical, mechanical, and plumbing fundamentals
• Valid driver’s license or government-issued ID
• Successful completion of a pre-employment physical

Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.