Service Technician

Scope

Troubleshoot and Repair: Diagnose and fix issues with commercial dish machines, electric hot water boosters, and commercial washers to ensure optimal performance.

Customer Interaction: Work closely with Territory Managers to deliver exceptional customer experience, addressing any concerns and providing solutions.

Parts Management: Identify and order the correct repair parts promptly to minimize downtime and ensure efficient service.

Service Reporting: Recap each service call with a detailed Customer Service Report (CSR) and review the findings and actions taken with the customer to ensure transparency and satisfaction.

Customer Relationships: Build and maintain strong, positive relationships with customers through consistent, high-quality service and communication.

Equipment Installation: Assist with the installation of new equipment for customers, ensuring proper setup and functionality.

Emergency Response: Respond quickly and effectively to customer emergency service calls, providing timely solutions to urgent issues.

Work Schedule

Full-time position with a competitive hourly rate, company vehicle provided. Overtime is available, and work hours are Monday to Friday, with varying hours depending on service needs.

Basic Qualifications

• Education: High school diploma or equivalent is required.
• Experience: Minimum of 2 years of field experience in a related role, or a demonstrated strong aptitude for electrical service and repair.
• Communication Skills: Excellent verbal and written communication skills are essential, especially in a fast-paced work environment. Ability to clearly explain technical issues and solutions to customers and team members.
• Professionalism: Ability to interact professionally with customers, colleagues, and supervisors. Must be able to work independently and as part of a team, always maintaining a high level of professionalism.
• Dependability and Organization: Highly dependable with a strong organizational skill set. Must be able to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.
• Technical Proficiency: Proficient in using a variety of hand tools and electrical meters for diagnosing and repairing equipment. Must be skilled in performing repairs using power tools.
• Plumbing Skills: Experience in general plumbing tasks, including installation, maintenance, and repair of plumbing systems.
• Technology Savvy: Comfortable using technology, particularly Salesforce or similar customer relationship management (CRM) systems, to streamline customer processes and enhance interactions. Ability to quickly learn and adapt to new software and tools.

Additional Information

Must possess a valid driver's license with a clean driving record. Successful completion of a background check is required. You can also apply on our website: http://cleanslategrp.com. Send your resume directly to: recruitment@cleanslategrp.com.