Service Technician

About the role

Join CBX Solutions, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you'll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Benefits

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match
• Work-Life Balance: Generous paid time off for rest, family, and self-care
• Career Growth: Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program
• Supportive Culture: Innovation, creativity, and teamwork at the heart of everything we do

Responsibilities

• Install, service, and maintain various access control devices and electrified door hardware
• Install, service, and maintain various cameras
• Install, service, and maintain cable pathway systems to support security and network systems
• Maintain company-owned equipment
• Work in a team environment with other service team members
• Observe all safety rules and best practices
• Perform other duties as required
• Demonstrate a willingness to learn and work well within a team environment

Requirements

• Minimum 1 year of experience in the physical security, IT, or electronics field
• Experience in configuring access control and surveillance systems
• High school diploma or equivalent
• Valid driver's license
• At least 21 years old to operate company vehicles
• Successfully pass a background check and drug screen

Skills

• Ability to read and use a measuring tape, level, and other required tools for installation
• Excellent interpersonal skills, including external and internal communication (written and verbal)
• Desire to learn the industry that CBX serves
• Willing and able to work a flexible schedule when required to meet customer needs (nights, weekends, overnight, etc.)
• Comfortable with heights, such as working on a ladder and/or aerial man-lift
• Present oneself in a professional and neat manner
• Solid organization, attention to detail, and multi-tasking skills
• Excellent written and verbal communication skills with the ability to communicate and understand detailed instructions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is required to stand, kneel, crouch, stoop, use hands to handle or feel objects, and reach with hands and arms for more than two-thirds of the working day. Walking and talking or hearing are required for approximately one-third of the working day. This role requires frequent lifting of items weighing 25–50 pounds and occasional lifting of items exceeding 50 pounds.