Service Technician

Since 1890, Pfeiffer Vacuum, part of the Bush Group, has been shaping the vacuum industry with groundbreaking innovations. With over 4,000 employees worldwide, we offer solutions for all types of vacuum applications and are driven by the highest quality standards and a vision to be the most sustainable and fastest-growing market player in our industry.

About the role

The Service Technician will clean, install, service, repair, and/or refurbish complex vacuum equipment and systems such as pumps, helium leak detectors, and other electronic instruments both at our Service Center in Austin, Texas, and at customer sites as necessary. The work schedule is 7:00 AM – 3:00 PM.

Responsibilities

• Strictly adhere to all Quality and Safety procedures of the Company.
• Use a wide range of hand and power tools, measuring devices, meters, and scopes to install, test, troubleshoot, and repair equipment.
• Perform documentation such as daily timesheets, service documentation, HR compliance updates, safety training, and certification.
• Tasks in the primary clean room include:
  • Taking readings of failure codes and warnings to determine failure mode or mechanism of the pump.
  • Disassembling the equipment.
  • Confirming customer complaints regarding returning equipment.
  • Decontaminating the equipment using parts cleaners, degreasers, high-pressure wash equipment, ultrasonic cleaners, and blast media.
  • Assisting with equipment maintenance as requested.

Requirements

• AA degree and/or 1 year of related experience in the service and repair field of electronic or mechanical equipment.
• General mechanical and electrical aptitude.
• Ability to follow repair instructions and testing techniques.
• Ability to work in a team-oriented environment; self-starter, motivated, creative, flexible, self-confident, deadline-oriented, and able to multi-task.
• Proficiency in Microsoft Office, Outlook, and Windows, as well as general computer and office equipment use (copiers, etc.) and accurate data entry.
• Ability to read, write, and speak English.
• Basic mathematical skills, including the ability to accurately use scales and measurement equipment.
• Ability and willingness to pass a 10-panel drug screen and 7-year criminal history check (most felonies are disqualifiers; misdemeanors considered case-by-case).
• Must pass respirator fit test (annual retesting required) and maintain facial hair to a minimum for respirator fitment.
• Must be willing and able to utilize all required PPE.
• Must be eligible to work in the U.S. without company sponsorship.

Physical Requirements

• Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting.
• Must be able to lift tools and equipment weighing up to 75 pounds; regular lifting of 25-pound equipment required.
• Must be medically cleared to wear required PPE for several hours at a time.
• Work requires computer skills (word processing, spreadsheet, and data entry via ERP system), attention to detail, and accuracy.
• Strong communication skills, including listening and speaking, for interaction with employees, vendors, and customers.
• Ability to manipulate small and large tools to make fine and major adjustments to intricate test apparatus and equipment.

Skills

• Customer-centric mindset: value-adding, reliable, performance-driven, innovative, service-minded, and agile.
• Alignment with company values: open-mindedness, trust, communication, strategic/creative thinking, courage, accountability, humility, ethical sensitivity/compliance, resilience, and fostering a culture of empowerment, engagement, and collaboration.

Pay

The targeted compensation range for this position is $24–$27 per hour, depending on qualifications, skills, and relevant experience.

Benefits

• Medical, dental, and vision coverage.
• Employee Assistance Program (EAP).
• Tuition reimbursement and Legal Plan.
• 401K retirement plan.
• Paid Time Off (PTO).
• Opportunities for growth and advancement via on-the-job training, paid training/certifications, and internal promotions.