Service Technician

About the role

The Service Technician Support, Level 1 is an entry-level maintenance technician. This position performs a narrow range of repairs with minimal supervision. Expected to develop the skills to perform increasingly complex repairs. Primary focus is basic service requests, make-ready, and common area maintenance and repair tasks.

Key Responsibilities

• Preparing vacant units for move-in readiness: painting, cleaning, and light repairs
• Attend and engage in training and development opportunities (eLearning, in person, and one-on-one)
• Addressing minor work orders: changing light bulbs, fixing basic plumbing leaks, replacing hardware, and minor drywall repair
• Participating in on-call rotations for after-hours emergencies at manager's discretion
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Supporting higher-level technicians
• Follow company safety procedures and appearance standards
• Other tasks designated by supervisor

Required Skills/Qualifications

• Strong quality and deadline orientation
• Strong dependability, teamwork, and service mindset

Preferred Qualifications

• Basic knowledge of plumbing, electrical, and HVAC, often acquired through training rather than years of experience
• Bilingual communication ability where useful for the properties

Communication Skills

• Professionalism in resident interactions, including polite greeting and active listening
• Following written/oral instructions, such as work orders
• Reporting work completion to supervisors
• Ability to ask questions to gain understanding

Technology Skills

• Basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage
• Basic smartphone skills for taking photos for turnovers and inspections

Physical/Work Requirements

• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being service
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child
• Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months