Service Technician

About the Role

The Service Technician is responsible for installing, maintaining, troubleshooting, repairing, and optimizing dairy equipment and related mechanical, electrical, automation, refrigeration, and specialty systems while delivering high-quality customer service and maintaining the highest safety standards. This role supports customers through preventative maintenance, diagnostics, emergency service, system upgrades, and technical problem-solving under the direction of the Service Manager. Technicians advance through a competency-based career progression framework that recognizes technical expertise, leadership, performance, and contribution to operational excellence.

The role focuses on delivering safe, high-quality service that supports customer uptime and operational efficiency while maintaining accurate documentation and compliance standards. This position requires strong technical skills, professional customer communication, teamwork, continuous learning, and a commitment to operational excellence and technical growth.

Responsibilities

• Perform preventative maintenance, inspections, diagnostics, troubleshooting, repair, installation, commissioning, startup, and optimization of mechanical, electrical, automation, refrigeration, vacuum, pumping, and specialty systems.
• Assess, troubleshoot, and repair dairy refrigeration and related equipment, including compressors, pumps, vacuum systems, cooling towers, boilers, and associated control systems.
• Utilize knowledge of 24VDC, 24VAC, 120VAC, and three-phase electrical systems to complete routine electrical diagnostics, repairs, adjustments, and installations.
• Maintain compliance with manufacturer specifications, company standards, safety policies, environmental regulations, and applicable codes while ensuring safe work practices in all environments.
• Deliver professional customer service by communicating system conditions, repair recommendations, technical findings, and service outcomes while managing customer expectations.
• Complete accurate and timely service reports, work orders, documentation, inventory tracking, parts usage records, labor entries, diagnostics, and corrective action reporting.
• Manage time efficiently while balancing service priorities, administrative responsibilities, and emergency response requirements.
• Participate in emergency on-call service rotations and respond to urgent customer service needs as required.
• Maintain tools, service vehicles, equipment, inventory, cleanliness, and professional appearance in safe and operational condition.
• Collaborate with technicians, managers, vendors, and support teams to resolve customer issues and support operational success.
• Mentor and support developing technicians while participating in technical training, continued skill development, knowledge sharing, and advancement of technical standards and best practices.
• Adapt productively to changing priorities, technologies, customer needs, and business demands.
• All other duties assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of 3 years of industrial maintenance experience required.
• Knowledge or experience in dairy service, three-phase electrical systems, low-voltage controls, refrigeration, automation, robotics, and pneumatics is preferred.
• Ability to work in agricultural, industrial, and customer environments with frequent standing, lifting, climbing, kneeling, and equipment handling.
• Valid driver’s license with acceptable driving record required.

Skills

• Strong mechanical and electrical aptitude with the ability to troubleshoot, repair, and maintain dairy processing systems and related industrial equipment.
• Understanding of industrial electrical, pneumatic, hot water, refrigeration, motor, compressor, gearbox, and pump systems.
• Ability to read and interpret technical manuals, schematics, diagrams, and service documentation.
• Experience using diagnostic tools, specialty equipment, and preventative maintenance procedures.
• Strong problem-solving, analytical, organizational, and time management skills.
• Clear and professional communication skills with customers, supervisors, and team members.
• Ability to work independently, collaboratively, and adapt to changing priorities and technologies.
• Proficiency with computers and mobile devices for service documentation and communication.
• Commitment to safety, operational excellence, continuous learning, and customer service.
• Ability to mentor and support developing technicians while contributing to training, process improvement, collaboration, and technical growth initiatives.

Pay

$26.00 - $35.00 per hour