Service Technician

About the role

Bob Brown Chevrolet, located in Urbandale, Iowa, is seeking skilled Service Technicians. As a third-generation family-owned and operated business with over 63 years in the automotive industry, we pride ourselves on high employee retention and a welcoming work environment. Our newly renovated service department features climate-controlled shops, in-ground lifts, and 20,000-pound lifts, allowing us to service medium-duty trucks and RVs. We are looking for Service Technicians to join our growing team!

Responsibilities

• Perform work specified on the repair order with efficiency and in accordance with dealership policies.
• Inspect and test-drive vehicles to ensure they run smoothly and safely.
• Execute repairs under warranty to manufacturer specifications.
• Communicate directly with the Service Advisor to inform customers about any additional service needed and provide an estimate of time for additional repairs.
• Communicate directly with Service Advisors and all necessary parties to ensure customers receive exceptional service.
• Diagnose, maintain, and repair automotive systems and components.
• Complete required factory and dealership training.
• Install equipment as specified by the customer or company.
• Assist and mentor junior technicians when needed.
• Maintain a professional and clean workspace.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.

Requirements

• 2+ years of Service Technician experience preferred.
• A high school diploma or equivalent, ASE Certification required.
• B level qualifications, including Diagnostic, Electrical, and Engine Repair.
• Dexterity, requiring a steady hand and excellent hand-eye coordination.
• Mechanical and troubleshooting skills, and ability to operate electronic diagnostic equipment.
• Excellent customer service skills and basic computer competencies.
• A positive, friendly attitude, along with an eagerness to improve.
• Enjoy working in a dynamic environment.
• A strong work ethic and ability to be a team player.
• The ability to learn new technology, repair, and service procedures and specifications.
• A valid driver's license and clean driving record.
• Must be 18 years of age or older with a valid Driver's License.

Qualifications

• High school diploma or equivalent, ASE Certification required.
• B level qualifications, including Diagnostic, Electrical, and Engine Repair.
• Dexterity, requiring a steady hand and excellent hand-eye coordination.
• Mechanical and troubleshooting skills, and ability to operate electronic diagnostic equipment.
• Excellent customer service skills and basic computer competencies.
• A positive, friendly attitude, along with an eagerness to improve.
• Enjoy working in a dynamic environment.
• A strong work ethic and ability to be a team player.
• The ability to learn new technology, repair, and service procedures and specifications.
• A valid driver's license and clean driving record.
• Must be 18 years of age or older with a valid Driver's License.

Benefits

• Competitive market wages for all skill and training levels.
• Paid training to enhance your skill sets.
• Paid Time Off.
• A 40-hour work week.
• A Factory Backed Incentive Retention Plan.
• Medical, prescription, dental, vision, life, AD&D, cancer, accident, critical illness coverage.
• A Medical Flexible Spending Account.
• A Dependent Care Spending Account.
• An Employee Assistance Program.
• A 401(k) plan with company match.
• Employee Discounts.

Compensation

Flat rate hourly compensation, based on experience, training, and proficiency. Participation in the GM Tech Excellence Bonus Program with potential of $12,000 annually and up to 250,000 GM rewards points valued at an additional $2,500.

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.