Service Technician

About the role

The Service Technician is responsible for day-to-day maintenance work at their assigned Birchstone community. This role executes regular and preventative maintenance, completes service requests, and assists with special projects including capital improvements.

Responsibilities

• Meet with the Service Manager daily to review service requests, make readies, required repairs, and special projects.
• Execute and participate in Birchstone’s regular and preventative maintenance programs, standards, and initiatives.
• Receive and complete service requests; perform all required repairs, improvements, and preventative maintenance, ensuring code compliance.
• Identify, diagnose, repair, and resolve issues related to carpentry, electrical, plumbing, A/C and heating systems, appliances, stairs, railings, fixtures, flooring, painting, exteriors, lock changes, etc.
• Support cost-cutting and expense control initiatives through repairs (rather than replacements) when possible.
• Complete make-ready checklists within budget and a 5-business-day timeframe, ensuring all required repairs and improvements to units are made prior to resident move-in (e.g., window blinds, sheetrock repair, caulking, paint touch-ups, lighting, fixtures).
• Walk and inspect the community daily; ensure physical aspects and appearance meet or exceed Birchstone standards. Report and correct unsafe conditions immediately.
• Maintain grounds, common areas, and amenities. Change locks as needed and ensure gates are in proper working order.
• Assist in maintaining grounds and trash pick-up, pressure wash breezeways and pool areas, and paint curbs/signs/exteriors as needed.
• Ensure the community is prepared for inspections.
• Complete and submit appropriate paperwork and reports timely and accurately.
• Monitor equipment and security systems frequently to ensure proper working order; schedule and/or perform preventative maintenance.
• Manage inventory of tools, equipment, supplies, and parts needed to complete service requests.
• Assist with the implementation of corporate and area/region-specific maintenance initiatives.
• Provide support and assistance in the execution of special projects and assignments, including capital improvement projects.
• Attend regular meetings with the Service Manager and act as a resource to community team members in maintenance-related matters.
• Work on-call shifts/schedules to assist with resident and property emergencies.
• Perform general cleaning as needed.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent (required).
• Six (6) months of work experience or training in maintenance (required).
• Previous work experience in multi-family property maintenance (preferred).
• Working knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock changes (required).
• Experience in capital improvement projects and remodeling (preferred).

Qualifications

• HVAC Type 1 and Type 2 certifications (required).
• Certified Apartment Maintenance Technician (CAMT) certification (preferred).
• Valid driver’s license (required).

Skills

• Effective written and verbal communication skills.
• Strong interpersonal skills and ability to work independently or in a team environment.
• Innovative problem-solving and troubleshooting; ability to devise creative solutions.
• Excellent time management; ability to work under pressure and meet deadlines.
• Ability to manage multiple projects simultaneously and prioritize tasks.
• Organizational and planning skills with attention to detail.
• Working knowledge of OSHA regulations and city, state, and federal codes.
• Analytical skills.
• Proficient with Microsoft Office Suite or related software; general computer skills.
• Ability to quickly learn Entrata software and other property management/maintenance software solutions.
• Ability to work varying hours and respond promptly to emergency situations.
• Bilingual ability in English and Spanish (strongly preferred).