Service Technician

About the role

The Service Technician is responsible for day-to-day maintenance work at their assigned Birchstone community, including regular and preventative maintenance, timely completion of service requests, and assistance with special projects such as capital improvements.

Responsibilities

• Meet with the Service Manager daily to review service requests, make readies, required repairs, and special projects.
• Execute and participate in Birchstone’s regular and preventative maintenance programs, standards, and initiatives.
• Receive and complete service requests, ensuring all repairs, improvements, and preventative maintenance comply with codes.
• Identify, diagnose, repair, and resolve issues related to carpentry, electrical, plumbing, HVAC, appliances, stairs, railings, fixtures, flooring, painting, and exteriors.
• Support cost-cutting initiatives by prioritizing repairs over replacements when possible.
• Complete make-ready checklists within budget and a 5-business-day turnaround, ensuring units are move-in ready (e.g., window blinds, sheetrock repair, caulking, paint touch-ups, lighting, and fixtures).
• Conduct daily community walks and inspections to maintain physical appearance and safety standards; report and correct unsafe conditions immediately.
• Maintain grounds, common areas, and amenities, including trash pickup, pressure washing, and painting curbs/signs/exteriors.
• Change locks as needed and ensure gates and security systems are in proper working order.
• Prepare the community for inspections and complete all required maintenance documentation accurately and on time.
• Monitor equipment and security systems, scheduling or performing preventative maintenance as needed.
• Manage inventory of tools, equipment, supplies, and parts required for service requests.
• Assist with corporate and region-specific maintenance initiatives and capital improvement projects.
• Attend regular meetings with the Service Manager and act as a resource for team members on maintenance-related matters.
• Work on-call shifts to assist with resident and property emergencies.
• Perform general cleaning and other duties as assigned.

Requirements

• High School Diploma or equivalent (required).
• Six (6) months of work experience or training in maintenance (required).
• Previous work experience in multi-family property maintenance (preferred).
• Working knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock changes (required).
• Experience in capital improvement projects and remodeling (preferred).

Qualifications

• HVAC Type 1 and Type 2 certifications (required).
• Certified Apartment Maintenance Technician (CAMT) certification (preferred).
• Valid driver’s license (required).

Skills

• Effective written and verbal communication skills.
• Strong interpersonal skills and ability to work independently or in a team.
• Innovative problem-solving and troubleshooting abilities.
• Excellent time management and ability to work under pressure and meet deadlines.
• Ability to manage multiple projects simultaneously and prioritize tasks.
• Organizational and planning skills with attention to detail.
• Working knowledge of OSHA regulations and city, state, and federal codes.
• Proficiency with Microsoft Office Suite or related software; general computer skills.
• Ability to quickly learn Entrata or other property management/maintenance software.
• Ability to work varying hours and respond promptly to emergencies.
• Bilingual ability in English and Spanish (strongly preferred).