Service Technician

Key Duties & Responsibilities

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
• Continual training of equipment and resources necessary to perform the functions of the department
• Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
• Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns
• Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary
• Cook up with VP of Sales and Sales Representatives to provide excellent customer support
• Dismantle machines and equipment to gain access to and resolve issues
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
• Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
• Create and submit a completed expense report each month
• Aid with office / warehouse needs as time permits

Requirements

Minimum 3-5 years of experience in machinery and conveyor equipment experience is required. High school diploma or its equivalent is required.

Qualifications

Exceptional customer service and must be people-oriented with the ability to build business relationships

Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets

Local travel and overtime required

Minimal overnight travel required

Dependable transportation required, valid driver’s license, and proof of insurance

Familiarity with scheduling and expediting the turnaround time on service calls

Analytical, problem solving, business analysis, and project management skills

Benefits

A premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!