Service Technician
About the role
Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!
Key Duties & Responsibilities
- Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
- Continual training of equipment and resources necessary to perform the functions of the department
- Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
- Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns
- Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits to key suppliers when necessary
- Cook up with VP of Sales and Sales Representatives to provide excellent customer support
- Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
- Dismantle machines and equipment to gain access to and resolve issues
- Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
- Create and submit a completed expense report each month
- Aid with office / warehouse needs as time permits
Requirements
A minimum 3-5 years of experience in machinery and conveyor equipment experience is required. High school diploma or its equivalent is required.
Qualifications
- Exceptional customer service and must be people-oriented with the ability to build business relationships
- Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets
- Local travel and overtime required
- Minimal overnight travel required
- Dependable transportation required, valid driver’s license, and proof of insurance
- Familiarity with scheduling and expediting the turnaround time on service calls
- Analytical, problem solving, business analysis, and project management skills
Benefits
We offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!
Pay
The pay range for this position is $XX/X per hour.
Schedule
The schedule for this position is typically Monday through Friday, with some weekend and evening work required.