Service Technician

About the role

The Role: As a Service Technician, you’ll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.

Responsibilities

• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.
• Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.
• Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.
• Participate in training programs.
• Participate in on-call rotations after certification and training.

Requirements

• Must meet the minimum age requirement of 21 due to job‑related responsibilities.
• Must be able to successfully obtain AAADM certification within six (6) months of employment and maintain certification as required.
• Must have mechanical aptitude with experience in repairing electro-mechanical devices.
• Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).
• Experience in glazing, storefronts, aluminum frames, and hardware (preferred).
• Valid driver’s license and a good driving record.
• Ability to lift, bend, and use power tools effectively.

Qualifications

• Must meet the minimum age requirement of 21 due to job‑related responsibilities.
• Must be able to successfully obtain AAADM certification within one (1) year of employment and maintain certification as required.

Skills

• Mechanical aptitude with experience in repairing electro-mechanical devices.
• Basic electrical circuits and low-voltage (120v) wiring knowledge.
• Experience in glazing, storefronts, aluminum frames, and hardware.
• Valid driver’s license and a good driving record.
• Ability to lift, bend, and use power tools effectively.

Benefits

• Comprehensive Benefits
• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, accident, and travel insurance
• 15 PTO days and 11 paid holidays
• Flexible scheduling for when life happens
• On-call responsibilities only after adequate training
• Ongoing Training & Recognition
• Continuous learning opportunities, including AAADM certification
• Length of Service awards to celebrate your milestones.

Pay

Competitive pay

Schedule

Flexible scheduling for when life happens

Our Commitment to Diversity & Inclusion

We foster a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization.