Service Technician

About the role

The Service Technician - SBE repairs and reconditions equipment at profit centers and customer locations. Responsibilities include installation, diagnostics of mechanical, electrical, and plumbing issues, and providing customer assistance with equipment-related questions or complaints.

Responsibilities

• Investigate and diagnose equipment operating difficulties at customer sites as assigned.
• Repair or adjust equipment to restore functionality, including cleaning and maintenance tasks like exchanging decanters and cleaning brewers.
• Complete documentation such as closing call verification, invoice completion, asset verification, and customer documentation.
• Repair and refurbish equipment; maintain spare parts inventory.
• Accurately log work completed using a company-provided mobile device.
• Maintain positive customer relationships to uphold company and product image.
• Perform scheduled and unscheduled service activities, including emergency calls, preventative maintenance, surveys, and installations.
• Keep service area and vehicle clean and organized.
• Adhere to company safety guidelines and operate vehicles safely; complete weekly Driver Reports and follow Fleet Manual guidelines.
• Follow all safety standards and policies set by manufacturers and the company.

Requirements

• High School Diploma or GED required.
• Solid understanding of repairing small electrical appliances.
• Willingness to learn how to connect equipment to water sources, add additional lines, and manage drainage, including working with copper, braided, and PEX lines (typically developed through 6 months to 1 year of experience or vocational training).
• Ability to read and write in English; strong communication and customer service skills.
• Valid driver’s license and acceptable driving record.

Physical Demands

• May involve lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require wearing uniforms and/or Personal Protective Equipment (PPE).

About Aramark

Aramark serves millions of guests daily through food and facilities services in 15 countries. The company is committed to employee development, fostering equal employment opportunities, and empowering professional growth. Learn more at www.aramarkcareers.com or connect on Facebook, Instagram, and Twitter.