Service Technician

Position Purpose

To provide warranty and service support to the Service Center. Handle any warranty and service requests to satisfy the builder's requirement for warranty, service, or customer satisfaction. All efforts should be consistent with our Mission Statement, CITE principles and Builder Channel Standardization.

Essential Functions

• Perform service or warranty repairs, adjustments, or replacements as needed to satisfy customer requirements.
• Develop working knowledge of Maestro and other AWC electronic tools.
• Develop extensive product knowledge.
• Determine through inspection, if necessary, the extent of a warranty or service issue as requested by customer service.
• Repair, replace, or adjust countertops.
• Repair, replace or adjust cabinets.
• Assist in warehouse as needed.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Ideal Candidate Profile

• Work Experience: 1-3 years experience with cabinet installation and repair - Required
• Knowledge, Skills And Abilities:
  • Ability to build effective business relationships and work effectively with all levels of employees within AWC and its customers’ organization and the public.
  • Excellent reasoning ability and decision-making skills.
  • Excellent communication skills.
  • The ability to act as a team player.
• Language Skills: Ability to read and interpret common business documents including reports, charts, graphs, and diagrams. Ability to listen and communicate effectively with customers/clients in an effort to respond to common inquiries or complaints from customers/clients.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret graphs and diagrams.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Education: High School Diploma or GED, some college courses beyond high school - Preferred

Company Information

An Equal Opportunity Employer. The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally-protected characteristic; and it will comply with all applicable state discrimination laws.