Service Technician

Typical duties

• Attending pre-works brief with the team on the project job/task instructions with assigned labor hours, as received from Project Job Lead, Project Technical & QA/QC Supervisors and project Work Order
• Primary assessments of project: General ‘Condition as Found’ report: Work Area conditions, General condition of equipment/machinery, Cleanliness and safety concerns, e.g., bilges with oil/flammables, Photos and completion of ‘Job Technical Specifications’ form
• Obvious change to original scope of work per the Work Order, AWA Estimate opportunities at onset of project, Getting work started, e.g., comprehension of the immediate tasks to be performed by individual technicians of the team, safety review, and tooling required to perform the task
• Working with the team and setting the work pace, Demonstrating proper work methods; Seeing to it that needed plans, blueprints, materials, and tools are available, and that required parts/materials were ordered in advance to be obtained from procurement department and supply locations
• Obtaining needed information or decisions from Project Job Lead on actual & potential problems/issues that come up during the project works
• Maintaining a current knowledge, and answering questions of other workers on procedures, policies, written instructions, Quality Assurance (QA)/Quality Control (QC) to identify AWA opportunities from scope creep, and other directives (for example, technical orders)
• Efficiency - Seeing to it that there is enough work to keep everyone in the work crew busy, Quality Assurance (QA)/Quality Control (QC) work while in progress and when finished to see whether the Job Lead & Project Technical & QA/QC Supervisors instructions on work sequence, procedures, methods, AWA opportunities and deadlines have been met; directing other workers to follow instructions received from Job Lead & Project Technical & QA/QC Supervisors, and to meet deadlines
• Assuring that health/safety and environment (HSE), safe work practices, and housekeeping rules are followed, and understood within the team, e.g.: Team safety meetings are held with all stakeholders prior to dangerous works being started, That all tools are used in a proper safe manner per the manufacturer’s recommendations, Assuring that rigging equipment safety operational limits are not exceeded
• Reporting to Project Job Lead on status and progress of work, and causes of work delays
• Answering questions of the Project Job Lead on specific work/task operations e.g.: Task progress, Task Scope creep, Additional identified works, AWA opportunities, Parts and materials required, not previously ordered, Sub-contractor requirements, e.g., Hydraulics, Gas Free Certification, Equipment requirements, e.g., Forklifts, specialized equipment, Additional on-the-job training requirements for individual employees.
• Creation of Technical & Service Reports for projects per company Policy & Standard Operating Procedures, ensuring they are formatted per company expectations and contain accurate date.

Non-Project Position Roles, And Responsibilities

• Identify technical tasks that require Standard Operating Procedures, and/or training for technicians
• Identify work procedures that require updating/modification, and additional training for technicians
• Identify technicians performing substandard works, applying poor work practices, undertaking work processes in an unsafe manner that may cause accidents to fellow employees, customers or other company workers, or damage to customers property, shipyard property, and report to management
• Report and assist with investigation for Accident & Incident Reports for all incidents /accidents
• Report to Project Job Lead, Assist with the facilitation of in-house training, including instruction as required, Sign-off of technical competencies for lower-level Technicians in their Technician Training Competency Skills Book.
• Any additional tasks that require the technical, training, and supervisory knowledge and skills possessed by Project Service Technicians.