Service Technician

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. ADT is an innovative, culturally diverse company that empowers and inspires its employees, encouraging new ideas and continuous evolution.

Position Summary

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The technician advises customers and the customer‑care center of system status, conducts inspections, locates and resolves trouble with damaged equipment or wiring, readjusts, repairs or replaces inoperative equipment, and tests for proper operation. The role also involves reading blueprints, building and electrical plans, preparing trouble order forms, and coordinating inspections or installations with police, fire departments, or other appropriate agencies.

Responsibilities

• Troubleshoot, configure, reconstruct, and program existing security and site‑automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes for wired and wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Act as a customer‑service champion, helping customers understand and fix protection in their homes.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust, repair, or replace inoperative equipment and test for operation.
• Read blueprints, building, and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Qualifications

• Service experience with security or automation systems.
• Technical aptitude and ability to read building electrical and sprinkler plans.
• Strong verbal communication skills.
• Customer‑focused mindset and willingness to help customers.
• Ability to thrive in the face of uncertainty.
• Valid driver’s license.
• High school diploma, GED, or equivalent.
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product lines.
• Excellent communication skills.
• Physical ability to stand, stoop, lift, climb, and crawl as required.

Benefits

• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environment.
• Medical, dental, and vision coverage.
• 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement.
• Employee referral bonuses.
• Culture of coaching, development, and career‑growth opportunities.