Service Technician
About the role
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. The Residential/Commercial Service Technician III responsibilities include but not limited to customer site visits, servicing and/or installing equipment, repairing equipment, delivering salt and maintaining customer relationships. The Residential/Commercial Service Technician III must have the ability to work on their own with little direct supervision, have great organizational skills, and be mechanically minded.
Responsibilities
- Complete installation of point of entry and point of use of water treatment equipment.
- Adhere to local, state, and national codes / regulations.
- Complete Maintenance and repairs on residential water treatment equipment.
- Deliver salt to both residential and commercial customers.
- Record appointment data for every service call.
- Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.
- Communicate with management, sales and customer service to resolve customer complaints.
- Maintain service vehicle inventory.
- Adhere to company safety and vehicle practices.
- Take in