Service Technician
About Us
A&B Business Solutions has a track record of outstanding employee appreciation with an average employee tenure over 9 years. We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don’t take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision. One of our big focus points is our culture, with sponsored events and activities throughout the community, two free lunches per month, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B. We are a family-owned company established in 1981, offering stability for those looking to start a career.
Responsibilities
- Wide Format Graphics Equipment
- Install, configure, maintain, and repair wide format printers, cutters, laminators, and finishing equipment.
- Perform preventive maintenance and equipment inspections.
- Diagnose and resolve mechanical, electrical, print quality, software, and connectivity issues.
- Calibrate and optimize equipment for color accuracy and production quality.
- Train customers in equipment operation, maintenance procedures, and best practices.
- Support workflow software, RIP software, and network connectivity when applicable.
- Copier and Multifunction Equipment
- Install and service copiers, multifunction printers (MFPs), production print devices, and related finishing equipment.
- Troubleshoot mechanical, electrical, firmware, and network-related issues.
- Perform preventive maintenance according to manufacturer specifications.
- Replace parts, assemblies, and consumables as required.
- Configure print, scan, and device management settings for customer environments.
- Document service activity and maintain accurate service records.
- Point-of-Use Water and Coffee Systems
- Install and service water filtration systems, bottleless water coolers, ice makers, and commercial coffee equipment.
- Replace filters, sanitation components, and consumable items.
- Troubleshoot plumbing, electrical, refrigeration, dispensing, and control system issues.
- Maintain equipment sanitation and compliance with applicable health and safety standards.
- Educate customers on proper equipment operation and care.
Skills & Abilities
- Mechanically inclined and ability to work with tools.
- Strict attention to detail and professionalism.
- Personable, customer-centric, honest, and trustworthy.
- Excellent time management skills: ability to multi-task and meet deadlines.
- Self-motivated, energetic, and hardworking.
- Problem-solving and critical thinking skills.
- Ability to work without close supervision.
- Positive attitude and versatility in learning.
- High level of comfort using computers, tablets, phones, or other handheld devices.
- Ability to effectively communicate with all levels of education and professional backgrounds.
Requirements
- High school diploma or GED.
- Background in electronics and/or mechanical devices is helpful.
- Vocational Technical education is helpful.
- Clean driving record and valid driver’s license.
Position includes a company car, gas card, laptop, and cell phone. Travel time is paid as full, normal hours. Quarterly and monthly bonus opportunities are available.
Benefits
- Paid Training
- Competitive Salary
- Paid time off
- Health Benefits
- Vision & Dental Benefits
- Bonus opportunities
- Paid Holidays
- 401k Retirement Program with partial matching
- Community Involvement and paid Volunteering Time Off (40 hours per year!)
- Opportunities for advancement
- Comprehensive training
- Several free catered lunches each year