Service Technician

Responsibilities

• Provide technical Subject Matter Expertise to device repairs and issue resolution.
• Maintain world-class service levels through metric goals set by management.
• In-house technical support, installation, and repair.
• Contribute to and/or maintain projects to solve complex customer service and support issues.
• Maintain service, support, and inventory records in our various business systems.
• Contribute to and maintain technical knowledge base and customer communication programs.
• Partner with the Manufacturing Engineering team to assemble and test 908 Devices Field Forensics products (subassemblies).
• Contribute to the upkeep and maintenance of the sales demo, training, and service loaner device pools.

Requirements

• Excellent customer service abilities including exceptional oral and written communication skills.
• Exceptional troubleshooting/repair ability and technical acumen.
• Advanced knowledge of basic computer systems, associated peripherals, and common applications.
• Ability and courage to make effective decisions and find solutions to difficult problems.
• Work independently to achieve required tasks.

Skills

• 2+ year degree in a Technical Field or equivalent experience/course work (preferred).
• 3+ years directly supporting customers (preferred).
• 3+ years working in a technical role in service, operations, engineering (preferred).
• Experience with support of any of these markets: Pharmaceutical, Safety & Security, Military, Law Enforcement (preferred).