Service Technician Apprentice

Key Responsibilities

• Successfully complete Self-led and online training curriculum/courses
• Learn and exhibit skills in the following areas:
• Detailing - gain familiarity with products and understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
• Yard Team - gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
• Rigging - gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills.
• Parts Department - exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.
• Service Advisor - gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.
• Sales - gain understanding of the processes associated with the sales and delivery of new boats. Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.
• Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs.
• Set up and participate in boat shows and other off-site promotional events.
• Maintain a professional and clean workspace for customer viewing.
• Successfully pass OEM certification(s)
• Complete all required apprenticeship documentation daily.
• Follow the apprentice program outline and complete all tasks and meet all goals.

Key Result Areas

• Complete all aspects of training.
• Improved OEM certification status
• Internal and external customer satisfaction and enthusiasm
• Accurate level of service - done right the first time
• 100% pride in work; always supplying a complete and "0" defect product to the customer.
• Maintain minimum production and accuracy standards