Service Technician, Apprentice

About the role

The objective of this position is to learn and become proficient in performing the responsibilities of troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools. Incumbents work as a member of a team and assist team members as required, making recommendations to supervisors on process improvements.

Responsibilities

• Work towards completing the apprentice level training or vendor certification program at or above expected proficiency.
• Participates in "On the Job Training" including installations, showroom preparation, repairs, troubleshooting, and preventative maintenance as required by the training program.
• Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Works with internal team members on proper installation, service/repair procedures for current and new equipment/machines and processes.
• Communicates as needed by our customers to include notification of arrival, progress updates, and checking out upon leaving the customer site.
• Consults with other team members, internal departments, and/or external vendors to resolve issues related to installation and service/repair.
• Accurately documents, completes, and reports required information for work records and reports.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Maintains the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports, and/or performs other job functions within department or other work areas within scope and ability.

Requirements

• Minimum of a 2-year technical degree in the related fields of study: Electronic, Electrical, Electro/Mechanical, CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products or Maintenance Repair.
• A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business.
• Must be able to obtain and maintain a valid Passport.
• Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand.
• Demonstrated commitment of customer satisfaction.
• Good interpersonal communication skills.
• Ability to maintain professional conduct when dealing with customers, peers, builder representatives, and suppliers.
• Demonstrated professional appearance, self-starter, and effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to use PC and job-related software/programs for programming, documentation/record keeping.

Qualifications

• Physical demands: bending, stooping, standing, lifting, pushing, and pulling.
• Must work in sometimes wet, greasy, and dirty environment.
• Willing to work flexible hours, including weekends and evening hours as required by assigned task or customer demands.

Skills

• Technical knowledge of machine tools and associated equipment.
• Strong problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Proficiency in PC and job-related software/programs.

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave

Pay

Pay Range: $20-30/hr.