Service Technician, Apprentice

Position Summary

The objective of this position is to learn and become proficient in performing the responsibilities of troubleshooting, problem-solving, preventative maintenance, service, and repair of machine tools. Incumbents perform all job functions in a high-quality, efficient, and timely manner. They work as a member of a team and assist team members as required, making recommendations to supervisors on process improvements. This position is considered a Safety Sensitive position.

Essential Responsibilities

• Work towards completing the apprentice level training or vendor certification program at or above expected proficiency.
• Participates in "On the Job Training" including installations, showroom preparation, repairs, troubleshooting, and preventative maintenance as required by the training program.
• Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Works with internal team members on proper installation, service/repair procedures for current and new equipment/machines and processes.
• Communicates as needed by our customers to include notification of arrival, progress updates, and checking out upon leaving the customer site.
• Consults with other team members, internal departments, and/or external vendors to resolve issues related to installation and service/repair.
• Accurately documents, completes, and reports required information for work records and reports.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Maintains the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports, and/or performs other job functions within department or other work areas within scope and ability.

Qualifications

• ESSENTIAL QUALIFICATIONS: (FOR IMMEDIATE EMPLOYMENT AS AN APPRENTICE/TRAINEE)
  • Minimum of a 2-year technical degree in the related fields of study: Electronic, Electrical, Electro/Mechanical, CNC Technology, or a minimum of a High School Degree/Vocational Machining Training and 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products or Maintenance Repair.
  • A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business.
  • Must be able to obtain and maintain a valid Passport.
  • Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand.
  • Demonstrated commitment of customer satisfaction.
  • Good interpersonal communication skills.
  • Ability to maintain professional conduct when dealing with customers, peers, builder representatives, and suppliers.
  • Demonstrated professional appearance, self-starter, and effective planning and organization skills.
  • Ability to participate as a member of a team, crossing department and divisional lines.
  • Ability to use PC and job-related software/programs for programming, documentation/record keeping.
• Physical demands: bending, stooping, standing, lifting, pushing, and pulling. Must work in sometimes wet, greasy, and dirty environment.
• Willing to work flexible hours, including weekends and evening hours as required by assigned task or customer demands.

Perks and Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave
• Salary Range: $26-$32/hr