Service Technician - Ag/Diesel Equipment Stevens Point

About the role

Riesterer & Schnell is Wisconsin’s premier John Deere Dealership, serving WI farmers and residents for nearly 100 years. Joining the R&S team means being part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment, please apply to explore joining a team as hardworking and passionate about serving customers as you are!

Responsibilities

• Accepts repair orders as assigned by the Service Manager, Assistant Service Manager, Service Writer or assigned person.
• Diagnostics problems and determines what repairs are needed.
• Coordinates with Service office staff in communicating necessary repairs to customer and obtaining approvals.
• Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
• Obtains necessary parts working cooperatively with Parts Department staff.
• Notifies Service Manager when parts orders need to be expedited.
• Completes service inspections on equipment, making recommendations on repairs needed.
• Promotes marketing programs to customers in an effort to drive sales.
• Participates in after-hours program, carrying the pager for a week at a time.
• Responds to after-hours calls in a timely, professional manner.
• Seeks assistance for technical matters which may be unfamiliar.
• Communicates with customers in a positive, professional manner demonstrating patience in explaining repairs.
• Thanks customers for the work.
• Notifies Service Manager of safety issues and/or accidents immediately.
• Accurately documents time and work performed on forms provided in a legible and complete manner.
• Conducts work in a safe manner, wearing safety glasses & steel toed shoes and following other company safety guidelines.
• Attends meetings, training sessions, and other company events and participates in a positive, professional manner.
• Stays up-to-date on technical changes, product developments, manufacturer releases, etc.
• Maintains a clean, neat and safe work area and the shop in general.

Qualifications

• Previous related experience required.
• Associated Degree in agricultural equipment, diesel technology, and/or equipment preferred.
• Knowledge of farm equipment preferred.
• Must have own tools.
• Must have a valid driver's license and insurable driving history.