Service Technician 2

About the role

The Service Technician 2 is responsible for the organization and safety of the service areas of the facility. The role includes selling parts, performing advanced service repairs and fabrication work, engaging with customers to discuss and explain repairs, installations, and solutions, and ensuring a proper supply of regularly needed shop supplies through communication with management.

Responsibilities

• Perform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles, and snowplows.
• Partner with supervisor to maintain the Service Schedule.
• Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.
• Replace and repair worn and defective parts.
• Lay out drills, screws, rivets, and welds to repair, replace, and/or install parts and accessories on trailers, truck beds, tow vehicles, snowplows, and install wood or metal flooring.
• Perform multi‑point inspections to assess customer service and parts needs.
• Confer in person and by phone with customers; write and read work orders.
• List parts needed, estimate costs, and plan work procedures using parts lists, technical manuals, and diagrams; quote service work.
• Sell parts and service.
• Help customers hook up a trailer.
• Perform visual safety inspections (lights, safety chain, decking, etc.).
• Perform warranty service and complete required documentation.
• Complete service paperwork or computer system entry completely and timely.
• Maintain service parts log and submit to management as required.
• Assist in the maintenance of parts inventory for the store, including purchasing of parts and supplies, receiving purchase orders, and conducting cycle counts.
• Assemble trailers.
• Park and move trailers.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent (GED).
• Proven ability to weld (MIG and oxy‑acetylene).
• Valid driver’s license.
• Associate’s degree or trade school diploma preferred.
• 2–3 years applicable work experience preferred.

Pay

Competitive hourly pay of $3,500 with a sign‑on/retention bonus available.

Schedule

Must be available to work Monday – Saturday and overtime as needed.