Service Technician (1737 - Roanoke, Virginia)

About the Role

The Maintenance/Service Technician reports directly to the Service Manager and is responsible for performing make-ready repairs to all vacant units prior to move-in. HVAC certification is preferred.

Responsibilities

• Perform repairs to make-ready units in a timely manner.
• Responsible for 24‑hour on‑call, as scheduled by the Service Manager, respond to on‑call paging.
• Assist the Service Manager or Housekeeper with their work if necessary.
• Assist the Grounds personnel with trashing out units if necessary.
• Assist the Service Manager with inventory control and utilization of maintenance materials and supplies.
• Inspect property for improvements and repairs and review with the Service Manager.
• Perform work order requests.
• Assist the Service Manager with maintenance requests.
• Ensure that the grounds are free of litter at all times.
• Operate and perform scheduled maintenance properly on all equipment.
• Know the location of gas and water meter emergency cut offs, all apartment and fixture cut offs, and sewer clean outs.
• Paint interior and exterior when required.
• Assist the Property Manager or other staff members when requested.
• Perform work orders with “same day completion” in mind.
• Review work orders with Service Manager on a daily basis.
• Responsible for adherence to policies outlined in the Employee handbook.
• Responsible for keeping the Maintenance shop clean and in order at all times.
• Be immediately available in the event of snow.
• Follow the Maintenance General Operating Policies.
• Maintain a professional appearance in uniform and display a good attitude at all times; be aware of personal hygiene and cleanliness while on the job.
• Understand the importance of a good attitude and “team spirit”; work well with other staff members.
• Be cooperative in helping at another site when needed and be flexible to transfer to another property if needed.
• After‑hours on call required on a rotating basis.
• Must have reliable transportation.
• Performs other duties as assigned.

Qualifications

• HVAC skills – CFC certification.
• CPO certification preferred.
• Plumbing, electrical, carpentry skills.
• Knowledge of SDS and OSHA.
• 608 Refrigerant Certification preferred (training provided if needed).
• High school diploma or GED; or one to three months related experience/training; or equivalent combination.
• Current driver’s license; CFC certificate (where needed).
• Other skills: HVAC, plumbing, carpentry, electrical, pool certification (if required).
• Knowledge of OSHA regulations and MSDS standards.

Working Conditions

Position may require night/weekend work and requires being on call. Duties are performed both inside and outside, even in extreme temperatures below 32°F and above 100°F.

Physical Demands:

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• Frequently required to sit; climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally required to taste or smell.
• Must frequently lift and/or move up to 100 pounds.
• Specific vision abilities required include peripheral vision and depth perception.

Work Environment:

• Regularly exposed to moving mechanical parts.
• Frequently exposed to toxic or caustic chemicals; outside weather conditions; risk of electrical shock.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; extreme cold; extreme heat; vibration.
• Noise level is usually moderate.

Benefits

• Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.