Service Technician 1

Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as operator qualified.
• Informs customer of needed repairs and answers basic questions. Ensures customer understands and is satisfied with work completed.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to assure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.
• May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
• Is subject to reporting outside regular work area.
• Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
• Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
• Demonstrates support for and adheres to the Company's values, strategies, policies, and procedures.
• Must become familiar with the contents of the Safety Manual and complete all required safety training.

Requirements

• High school diploma or General Equivalency Diploma (GED).
• Valid driver's license in accordance with Company standards.
• Completion of assigned classes, Operator Qualifications (OQ), and on-the-job training specific to Service Learning Path.
• Maintains position OQs and any other required OQs, classroom training, or certifications.
• Ability to utilize the Company's internet/intranet for data entry, reference, and retrieval tasks.
• Ability to communicate with internal/external customers to provide or obtain explanations and information.

Physical Demands

• Ability to lift and carry 45 pounds from the ground to 42 inches (e.g., lifting and carrying a meter).
• Ability to lift 53 pounds from the ground to 52 inches (e.g., lifting and operating a fire extinguisher).
• Ability to generate 95-foot pounds of force at a contact point of 32 inches (e.g., breaking loose fittings).
• Ability to bend, stoop, squat, kneel, and/or crouch.
• Ability to walk a distance of 500 feet.
• Requires acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
• Occasional work on ladders, roofs, attics, under houses, and in confined spaces.

Work Conditions

• Work requires entry to customer premises.
• Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, and rough terrain.
• May have residence requirement due to call-out response time.
• Works as an individual contributor and/or as a member of a team.

As a Safety-Sensitive position, pre- and post-employment screenings, including drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.