Service Technician 1

About the role

Performs basic field-service work using clearly prescribed procedures in natural-gas distribution.

Responsibilities

• Responds to customer requests for service, including connections and disconnections once operator-qualified.
• Informs customers of needed repairs and answers basic questions; ensures customer satisfaction with completed work.
• May disconnect service and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment.
• Assists with emergency response activities for natural-gas incidents.
• Completes and maintains accurate records and reports to comply with company and regulatory requirements.
• May read meters and record usage for billing.
• Holds stand-by duty, works shifts, holidays, weekends, emergency call-outs, and occasional extended hours.
• Reports outside regular work area as required.
• Identifies, addresses, and reports safety and encroachment issues to resolution.
• Operates and inspects assigned company vehicles and equipment safely.
• Adheres to company values, strategies, policies, and procedures; completes all required safety training.
• Becomes familiar with and follows the Safety Manual; maintains a safe working environment.

Requirements

• High school diploma or GED.
• Valid driver’s license in accordance with company standards.
• Completion of assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path.
• Maintains all required OQs, classroom training, and certifications.
• Ability to use the company’s internet/intranet for data entry, reference, and retrieval tasks.
• Ability to communicate clearly with internal and external customers.

Physical Demands

• Lift and carry 45 pounds from the ground to 42 inches (e.g., lifting a meter).
• Lift 53 pounds from the ground to 52 inches (e.g., lifting and operating a fire extinguisher).
• Generate 95-foot pounds of force at a contact point of 32 inches (e.g., breaking loose fittings).
• Bend, stoop, squat, kneel, and/or crouch.
• Walk a distance of 500 feet.
• Acute sense of sight, hearing (corrected or uncorrected), and strong sense of smell.
• Occasional work on ladders, roofs, attics, under houses, and in confined spaces.

Work Conditions

• Work requires entry to customer premises.
• Works outdoors in all weather conditions, exposed to extremes of climate and temperature, high noise levels, and rough terrain.
• May have a residence requirement due to call-out response time.
• Works both individually and as part of a team.

Other Requirements

This is a Safety-Sensitive position. Pre- and post-employment screenings include drug testing (per DOT and PHMSA regulations) and motor vehicle record background checks.