Service Technician 1
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate like EEO, etc. Keep substantive info.
We need to parse the description.
Content:
- Primary Duties: list of duties.
- Other Duties/Responsibilities: list.
- Minimum Requirements: educational/experience, driver's license, certificates/licenses, computer skills, communication skills, physical demands, work conditions, other requirements (safety-sensitive, drug testing, MVR).
- Job Family: Service (maybe not needed as heading? Could be part of About the role? Might be metadata; we could drop as minor metadata.)
We need sections: About the role (maybe a brief prose summarizing role). Responsibilities (list of duties). Requirements (maybe educational/experience). Qualifications (maybe certificates/licenses). Skills (computer skills, communication skills). Benefits, Pay, Schedule: none given, so omit.
We need to preserve all substantive info; not invent.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We need to avoid filler like "commensurate with experience". Not present.
We need to remove EEO boilerplate, duplicated lines, application instructions.
Let's extract.
Primary Duties list:
- Performs basic work using clearly prescribed procedures.
- Responds to customer requests for service including connections and disconnections as becomes operator qualified.
- Informs customer of needed repairs and answers basic questions.
- Assures that customer understands and is satisfied with work completed.
- May disconnect service as necessary and perform collection efforts on delinquent accounts.
- Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
- Assists with activities to assure responsiveness to natural gas and other emergencies.
- Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
- May read meters and record usage for billing.
Other Duties/Responsibilities:
- May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
- Is subject to reporting outside regular work area.
- Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
- Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
- Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others.
- Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment.
- Must complete all required safety training.
Minimum Requirements:
- Educational/Experience Level: Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
- Requires valid driver's license in accordance with Company standards.
- Certificates, Licenses, Etc.: While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications.
- Computer Skills: Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
- Communication Skills: Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.
- Physical Demands: list of abilities.
- Work Conditions: description.
- Other Requirements: As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.
Job Family Service: maybe minor metadata; could be omitted or included in About the role prose.
We need to decide sections.
Potential sections:
- About the role: a short prose summarizing the role (maybe combine primary duties overview). Could be a paragraph.
- Responsibilities: list of primary duties + other duties? Could combine all duties under Responsibilities.
- Requirements: educational/experience, driver's license.
- Qualifications: certificates/licenses, OQ, OJT, safety training.
- Skills: computer skills, communication skills, physical demands? Physical demands maybe under Requirements? But we can put under Skills? The instruction: Use
- for any list of duties/requirements/benefits. So physical demands is a list; could be under Requirements or Skills. But we have separate sections for Skills; we could put physical demands under Skills? However physical demands are not skills but abilities. Could be under Requirements. But we already have Requirements for education/experience. Could create a section "Physical Requirements" but not in allowed headings list. Allowed headings are only those specific: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must map content into those.
Thus:
- About the role: prose overview.
- Responsibilities: list of duties (primary + other).
- Requirements: education/experience, driver's license, maybe also physical demands? But physical demands could be under Skills? Hmm.
- Qualifications: certificates/licenses, OQ, OJT, safety training.
- Skills: computer skills, communication skills.
Physical demands and work conditions maybe could be placed under Requirements as well (they are requirements). Or we could put them under Skills? But they are not skills. Better to put under Requirements as they are job requirements.
Thus Requirements section will include education/experience, driver's license, physical demands, work conditions, other requirements (safety-sensitive screenings). That seems okay.
Qualifications: certificates/licenses, OQ, OJT, safety training (maybe overlapping with other requirements). But we must not duplicate. We need to preserve all info; we can split.
Let's list:
Education/Experience: high school diploma or GED.
Driver's license: valid.
Physical Demands: bullet list.
Work Conditions: description.
Other Requirements: safety-sensitive screenings, drug testing, MVR.
Qualifications: Operator Qualifications (OQ) and OJT specific to Service Learning Path; must maintain position OQs and any other required OQs and classroom training or certifications; must complete all required safety training; become familiar with Safety Manual, live by spirit, involved in creating safe environment.
Skills: Computer skills: ability to utilize company's internet/intranet web site for data entry, reference, retrieval. Communication skills: ability to communicate with internal/external customers to obtain/provide explanations and information on basic factual information.
Now we need to output HTML.
We'll have:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- ...
...
We must not include Benefits, Pay, Schedule.
Now craft prose for About the role: maybe a short summary: "The Service Technician performs basic work using prescribed procedures, responds to customer service requests, installs and operates Wireless Meter Reading equipment, ensures customer satisfaction, maintains records, and supports safety and emergency response activities." That captures primary duties.
Now list responsibilities: combine primary duties and other duties.
Let's list all duties items:
Primary Duties:
- Performs basic work using clearly prescribed procedures.
- Responds to customer requests for service including connections and disconnections as becomes operator qualified.
- Informs customer of needed repairs and answers basic questions.
- Assures that customer understands and is satisfied with work completed.
- May disconnect service as necessary and perform collection efforts on delinquent accounts.
- Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
- Assists with activities to assure responsiveness to natural gas and other emergencies.
- Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
- May read meters and record usage for billing.
Other Duties/Responsibilities:
- May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
- Is subject to reporting outside regular work area.
- Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
- Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
- Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others.
- Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment.
- Must complete all required safety training.
Note: Some of these overlap with qualifications (safety training). But we can keep them in responsibilities as they are duties.
Now Requirements section: education/experience, driver's license, physical demands, work conditions, other requirements (safety-sensitive screenings). Let's list as bullet items.
Education/Experience: Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
Driver's license: Requires valid driver's license in accordance with Company standards.
Physical Demands:
- Ability to lift and carry 45 pounds from the ground to 42 inches.
- Ability to lift 53 pounds to 52 inches.
- Ability to generate 95-foot pounds of force at a contact point of 32 inches.
- Ability to bend, stoop, squat, kneel, and/or crouch.
- Ability to walk a distance of 500 feet.
- Requires acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
- Occasional work on ladders, roofs, attics, under houses, and confined spaces.
Work Conditions:
- Work requires entry to customer premises.
- Works outdoors in all types of weather, may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, occasional work on ladders, roofs, attics, under houses, and confined spaces.
- May have residence requirement due to call-out response time.
- Works as an individual contributor and/or as member of a team.
Other Requirements:
- As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by DOT and PHMSA, and motor vehicle record (MVR) background checks are required.
Now Qualifications section: certificates/licenses, OQ, OJT, safety training, safety manual familiarity.
- While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path.
- Must maintain position OQs and any other required OQs and classroom training or certifications.
- Must complete all required safety training.
- Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment.
Note: Some of these appear also in responsibilities; but we need to preserve all info; duplication is okay? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It didn't forbid duplication, but we should avoid duplicate lines if they appear multiple times in source. However the same content appears in both "Other Duties/Responsibilities" (must complete all required safety training, must become familiar with Safety Manual) and also in Certificates/Licenses section. It's duplicated in source; we could keep once. But to preserve all substantive info, we could keep both but that would be duplication. Better to keep once to avoid redundancy. However the instruction says "do NOT
for prose. We need to avoid filler like "commensurate with experience". Not present. We need to remove EEO boilerplate, duplicated lines, application instructions. Let's extract. Primary Duties list: - Performs basic work using clearly prescribed procedures. - Responds to customer requests for service including connections and disconnections as becomes operator qualified. - Informs customer of needed repairs and answers basic questions. - Assures that customer understands and is satisfied with work completed. - May disconnect service as necessary and perform collection efforts on delinquent accounts. - Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary. - Assists with activities to assure responsiveness to natural gas and other emergencies. - Completes and maintains accurate records and reports to comply with Company and regulatory requirements. - May read meters and record usage for billing. Other Duties/Responsibilities: - May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours. - Is subject to reporting outside regular work area. - Identifies, addresses, and reports safety and encroachment issues to their resolution and completion. - Is responsible for the safe operation and inspection of assigned Company vehicles and equipment. - Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others. - Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. - Must complete all required safety training. Minimum Requirements: - Educational/Experience Level: Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED). - Requires valid driver's license in accordance with Company standards. - Certificates, Licenses, Etc.: While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications. - Computer Skills: Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks. - Communication Skills: Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information. - Physical Demands: list of abilities. - Work Conditions: description. - Other Requirements: As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required. Job Family Service: maybe minor metadata; could be omitted or included in About the role prose. We need to decide sections. Potential sections: - About the role: a short prose summarizing the role (maybe combine primary duties overview). Could be a paragraph. - Responsibilities: list of primary duties + other duties? Could combine all duties under Responsibilities. - Requirements: educational/experience, driver's license. - Qualifications: certificates/licenses, OQ, OJT, safety training. - Skills: computer skills, communication skills, physical demands? Physical demands maybe under Requirements? But we can put under Skills? The instruction: Use
- for any list of duties/requirements/benefits. So physical demands is a list; could be under Requirements or Skills. But we have separate sections for Skills; we could put physical demands under Skills? However physical demands are not skills but abilities. Could be under Requirements. But we already have Requirements for education/experience. Could create a section "Physical Requirements" but not in allowed headings list. Allowed headings are only those specific: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must map content into those.
Thus:
- About the role: prose overview.
- Responsibilities: list of duties (primary + other).
- Requirements: education/experience, driver's license, maybe also physical demands? But physical demands could be under Skills? Hmm.
- Qualifications: certificates/licenses, OQ, OJT, safety training.
- Skills: computer skills, communication skills.
Physical demands and work conditions maybe could be placed under Requirements as well (they are requirements). Or we could put them under Skills? But they are not skills. Better to put under Requirements as they are job requirements.
Thus Requirements section will include education/experience, driver's license, physical demands, work conditions, other requirements (safety-sensitive screenings). That seems okay.
Qualifications: certificates/licenses, OQ, OJT, safety training (maybe overlapping with other requirements). But we must not duplicate. We need to preserve all info; we can split.
Let's list:
Education/Experience: high school diploma or GED.
Driver's license: valid.
Physical Demands: bullet list.
Work Conditions: description.
Other Requirements: safety-sensitive screenings, drug testing, MVR.
Qualifications: Operator Qualifications (OQ) and OJT specific to Service Learning Path; must maintain position OQs and any other required OQs and classroom training or certifications; must complete all required safety training; become familiar with Safety Manual, live by spirit, involved in creating safe environment.
Skills: Computer skills: ability to utilize company's internet/intranet web site for data entry, reference, retrieval. Communication skills: ability to communicate with internal/external customers to obtain/provide explanations and information on basic factual information.
Now we need to output HTML.
We'll have:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...