Service Technician 1

Responsibilities

Performs basic work using clearly prescribed procedures. Responds to customer requests for service, including connections and disconnections as becomes operator qualified. Informs customers of needed repairs and answers basic questions, ensuring customer understanding and satisfaction with completed work.

• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to assure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.

Other duties include holding stand-by duty, working shifts, holidays, weekends, emergency call outs, and occasional extended hours, as well as reporting outside the regular work area. Identifies, addresses, and reports safety and encroachment issues to their resolution and completion. Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.

Requirements

Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED). Must have a valid driver's license in accordance with Company standards and complete assigned classes, Operator Qualifications (OQ), and OJT specific to Service Learning Path.

• Maintain position OQs and any other required OQs and classroom training or certifications.
• Utilize the Company's internet/intranet web site and available resources for data entry, reference, and/or retrieval tasks.
• Communicate with internal/external customers to obtain and/or provide explanations and/or information on basic types of factual information.

Physical Demands and Work Conditions

Ability to lift and carry 45 pounds from the ground to 42 inches and 53 pounds from the ground to 52 inches. Ability to generate 95-foot pounds of force at a contact point of 32 inches. Must be able to bend, stoop, squat, kneel, and/or crouch, and walk a distance of 500 feet. Requires acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.

Work requires entry to customer premises, outdoors in all types of weather, and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces. May have residence requirement due to call-out response time.

Other Requirements

As a Safety-Sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.