Service Tech Residential UGI

Position Overview

Responsibilities

• Captures the proper operation and performance of customers’ heating/air conditioning systems in a residential environment.
• Identifies, repairs/replaces necessary to maintain equipment and systems; provides necessary information on the proper uses of the equipment; ensures adequate materials are available and on-hand to perform all necessary service.
• Coordinates with Dispatch and management team to ensure work orders are accurately received and attended to in a timely manner based upon established goals and service standards.
• Detects malfunctions of heating/air conditioning/systems and/or components in residential HVAC units for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
• Repairs heating/air conditioning systems and related equipment and/or components (e.g. unit heaters, pumps, safety controls, valves, etc.) for the purpose of ensuring operation of equipment.
• Achieves all first-time fixes, productivity, customer service and other performance goals in a consistent manner.
• Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, filters, control components, fan blades, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.
• Manages and maintains appropriate inventory ensuring availability of required parts and equipment on an ongoing basis.
• Repairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning.
• Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items.
• Responds to emergency situations for the purpose of resolving immediate safety concerns.
• Transports various items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
• Must be able to work independently and have good customer communication skills.

Job Requirements

• High School Diploma or General Education Degree (GED) required.
• Strong HVAC experience in residential areas preferred.
• Universal EPA Certification with 1-3 years’ experience preferred.
• Ability to speak, write, and read English.
• Ability to work independently.
• Valid Driver’s License.
• Ability to read and interpret electrical schematics.
• Strong HVAC and plumbing experience in residential and light commercial areas including but not limited to steam, hot water, warm air, high efficiency, hot water storage, radiant systems, tank-less systems, ductless a/c, and package units.
• Must be familiar with and able to utilize electronic equipment, including, but not limited to a computer, for the purposes of queries and accurate data entry.

Minimum Physical Requirements

• Regularly required to listen, talk and hear.
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.
• Occasionally required to stand; walk; sit; and reach with hands and arms.
• Must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate to low.