Service Support Coordinator

About the Role

Facilitate the tracking of Vertiv Switchgear and Busbar and Project Services Orders and create a Backlog system for forecast and schedule of resources and materials. Work with internal and external clients to guarantee successful deployment of personnel on time and for the right duration during Startup and Commissioning support. Organize Purchase Orders with program managers and clients for accurate information and delivery.

Responsibilities

• Manage, track, and organize Service Backlog information.
• Forecast projection for manpower needs.
• Strategic, short-term, and long-range schedule planning function.
• Support activities and costs as related to project execution.
• Record and submit periodic and/or quarterly transaction records, log sheets, and/or trackers.
• Keep track of S&B spreadsheets for ship dates and move outs.
• Process addendums, returns, claims, and investigate all material issues and discrepancies for resolution.
• Perform all work with safety in mind and ensure that all safety measures are met.
• Participate in monthly webcast meetings with contractors and PM organization.

Requirements

• Strong organizational skills and task prioritization.
• Ability to work independently with little direction.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to multi-task and effectively prioritize assignments.
• Computer proficiency in Microsoft Office applications and ability to utilize business system tools such as ORACLE.
• Ability to effectively communicate throughout all levels of an organization.

Qualifications

• Associate's degree in a business-related field or equivalent experience.

About Us

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base, and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

• Core Principals: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
• Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
• Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination.