Service Support Coordinator

Integrated Power Services · Waco, TX · 1 wk ago

Information TechnologyFull-time

About the role

As a Service Support Coordinator, you will assist Field Services and the Repair Services by carrying out administrative duties such as billing, resolving customer issues and order processing. Responsibilities extend to resolving order issues, record maintenance, administrative tasks, and aiding in month-end closing. This position contributes to achieving service center financial goals and aligns with organizational objectives.

Responsibilities

General office duties and administrative tasks including answering the phone and mail
Prepare jobs for invoicing, collecting all supporting documentation
Create the invoice and either upload through client portals or email directly to the client
Purchase/order all parts/materials for repair and field service jobs
Follow-up with vendors on material status and expedite delivery
Manage order processing, purchase orders, and equipment rentals
Assist in order issue resolution
Maintain job files, review contracts, and validate sales tax certificates
Handle scanning, filing, and respond to information requests
Support month-end closing and special projects as needed
Liaise between customers and internal teams to facilitate effective communication and timely resolution of issues
Assist with month-end closing
Review and validate sales tax certificates
Assist accounts receivable team with collections
Review inbound purchase orders and validate information against quotes and opportunities
Provide support necessary to plan for achieving service center financial objectives
Participate in fulfilling the mission, vision, goals, and objectives of the service center
Responsible for scanning and filing
Create purchase orders for sales and service
Prepare time & material and cost billing
Process and verify applications for credit
Review and submit billing for projects
Invoicing of customer accounts
Support Field Services as needed scheduling field service jobs and preparing quotes
Additional support tasks as assigned

Qualifications and Competencies

3+ years of order processing, billing/invoicing and/or administration experience required
High school diploma or GED required; associate or 4-year degree preferred
Excellent computer skills including knowledge of Microsoft Office (Excel, Word and Outlook) required
Ability to work under pressure, manage multiple priorities and meet deadlines
Excellent problem solving and analytical skills
Demonstrate effective written and oral communication skills

Who We Are

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits