Service Supervisor - Lansing, MI

General Description

As a Service Supervisor you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction.

• Aid Center Manager in achieving sales, units, and profit budgeted objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Responsible for efficiently processing billing.
• Control and protect the assets of the company by maintaining awareness of inventory levels.
• Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
• Aid the Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Aid the Center Manager in ensuring proper staffing levels with qualified personnel.
• Aid associates in technical areas as needed.
• Facilitate effective communication throughout the center by working closely with the Center Manager.
• Operate the Service Department as an accident free/safe workplace.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting.

Basic Requirements

• Prior commercial tire experience.
• Willing to work scheduled shifts including nights and weekends.
• Valid driver’s license for the type of vehicle required for the position and meet DOT driver qualification requirements.
• At least 21 years of age.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications

• High School or GED.
• Relevant commercial tire service and/or management experience.
• Two years of management experience preferred.

Candidate Criteria

• Strong oral and written communication ability.
• Commitment to follow all safety procedures and work in a safe manner.
• Ability to work in a results-oriented, fast-paced environment as part of a team.
• Self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.